Product Support Manager EMEA

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time
Job Title: Product Support Manager EMEA

The Product Support Manager EMEA is responsible for managing the Product Support Team with the aim to maximize customer satisfaction. Key responsibilities include team structuring, day-to-day management, and increasing regional customer satisfaction.

Key Responsibilities:
  • Manage the Product Support Team to ensure adequate phone, email, and chat coverage
  • Work towards continuous improvement of sales processes and customer journeys
  • Define and track key performance indicators (KPIs) and report them to stakeholders

Requirements:
  • Fluent in English, additional language skills preferred
  • Willingness to travel for occasional visits to tradeshows and other sites

Benefits:
  • Company pension scheme
  • Private medical & dental insurance
  • Extensive training and development opportunities
  • Subsidized gym membership
  • Cycle to Work scheme

This position can be located in York (UK), Mainz (Germany), or Lyon (France). The estimated salary for this role is £60,000 - £80,000 per annum.

  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Job DescriptionWe are seeking an experienced Product Support Manager to join our team in EMEA. The successful candidate will be responsible for leading the Product Support Team, ensuring excellent customer satisfaction and revenue growth.The ideal candidate will have a strong background in technical sales and product support, with experience managing teams...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    We are seeking a talented Product Support Manager EMEA to drive growth and success within the European market at Edmund Optics.About the RoleThis is an exciting opportunity to lead the Product Support Team and contribute to the company's continued expansion in Europe.The successful candidate will be responsible for structuring the Product Support Team for...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is a global leader in optics, imaging, and photonics technology, and we're looking for a highly skilled Product Support Team Lead EMEA to join our European team. As a key member of our sales and support team, you will be responsible for delivering exceptional customer service and driving business growth across Europe, the Middle East, and...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Role Overview: We are looking for a skilled Product Support Manager EMEA to join our team. As a Product Support Manager, you will be responsible for managing the Product Support Team and ensuring adequate phone, email, and chat coverage. You will also work towards continuous improvement of sales processes and customer journeys, and define and track key...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Are you a motivated and experienced professional looking for a new challenge? Edmund Optics Ltd. is currently seeking a Technical Support Lead EMEA to join our team in Europe. With a competitive salary of £55,000 - £75,000 per annum and a range of employee benefits, this is an exciting opportunity to accelerate your career.In this role, you will be...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is a global leader in the production and supply of optics, imaging, and photonics technology. The company is seeking an experienced CUSTOMER SERVICE MANAGER EMEA to lead their product support team in Europe.This role involves managing the product support team to maximize customer satisfaction through effective technical and applications support...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About the RoleThis is an exciting opportunity for a seasoned professional to take on a leadership position in our European office. As Product Support Manager EMEA, you will oversee the day-to-day operations of the Product Support Team, including managing Sales & Applications Engineers and developing strategies to improve customer satisfaction.


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions.We support...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Growth and DevelopmentTo accelerate our success and growth within the European Market, we're looking for a highly competent and skilled Product Support Manager EMEA.This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Job OverviewWe are looking for a skilled Product Support Manager to join our team in EMEA. The successful candidate will be responsible for leading the Product Support Team, ensuring excellent customer satisfaction and revenue growth.The ideal candidate will have a strong background in technical sales and product support, with experience managing teams and...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    We're looking for a highly competent and skilled Product Support Manager EMEA to join our team at Edmund Optics.Key ResponsibilitiesAs a Product Support Manager EMEA, you will be responsible for managing the Product Support Team to ensure maximum customer satisfaction.You will efficiently schedule Sales & Applications Engineers to provide adequate phone,...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About UsEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. We have a global distribution network and state-of-the-art manufacturing capabilities.Our company provides a range of products and services to various markets, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    As a Product Support Manager EMEA at Edmund Optics, you will be part of a dynamic team that drives growth and innovation in the optics industry. Your primary responsibility will be to manage a team of Sales & Applications Engineers, ensuring they are equipped to provide exceptional customer service and support. You will work closely with cross-functional...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Job OverviewWe are seeking a highly skilled Product Support Manager EMEA to join our team at Edmund Optics. The successful candidate will be responsible for leading the Product Support Team, ensuring exceptional customer service and driving revenue growth.


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Welcome to Edmund Optics\We are a dynamic and growing organization, constantly seeking talented individuals to join our team. As a Product Support Manager EMEA, you will be responsible for managing the Product Support Team to maximize service levels offered to customers.\You will work towards continuous improvement of sales processes and customer journeys,...

  • Production Manager

    4 weeks ago


    Harrogate, North Yorkshire, United Kingdom Interaction - Leeds Full time £45,000 - £60,000

    At Interaction - Leeds, we are seeking a Production Manager to oversee various aspects of our business. The ideal candidate will have a strong technical background in engineering and management experience in the manufacturing industry.The salary for this role is estimated to be between £45,000 and £60,000 per annum, depending on experience.The successful...


  • Harrogate, North Yorkshire, United Kingdom KAG Recruitment Consultancy Ltd Full time

    KAG Recruitment Consultancy Ltd is seeking a highly skilled Production Support Engineer to join their client's team in the FMCG sector based in Harrogate.The successful candidate will be responsible for ensuring the efficient operation of manufacturing equipment, contributing to safety and productivity across all site assets. This role is an integral part of...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About the Role:As a Product Support Team Lead at Edmund Optics, you will be responsible for managing a team of Sales and Applications Engineers to deliver exceptional customer service. This is an exciting opportunity to lead a talented team and drive revenue growth while ensuring high customer satisfaction.About the Company:Edmund Optics is a leading...


  • Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Production Support Engineer to join our team. The ideal candidate will be responsible for performing routine and preventive maintenance, troubleshooting equipment failures, and ensuring compliance with safety regulations and quality standards.Key Responsibilities:Conduct regular maintenance checks on manufacturing...


  • Harrogate, North Yorkshire, United Kingdom Avery Dennison Corporation Full time

    Avery Dennison Corporation is a leading manufacturer of clothing for iconic sports and workwear companies. We're seeking a talented Production Assistant Manager to join our team. In this role, you'll oversee the daily operations of our production floor, ensuring that garments are produced to the highest standards.As a Production Assistant Manager, you'll be...