Product Support Manager EMEA
3 weeks ago
The Product Support Manager EMEA is responsible for managing the Product Support Team with the aim to maximize customer satisfaction. Key responsibilities include team structuring, day-to-day management, and increasing regional customer satisfaction.
Key Responsibilities:
- Manage the Product Support Team to ensure adequate phone, email, and chat coverage
- Work towards continuous improvement of sales processes and customer journeys
- Define and track key performance indicators (KPIs) and report them to stakeholders
Requirements:
- Fluent in English, additional language skills preferred
- Willingness to travel for occasional visits to tradeshows and other sites
Benefits:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme
This position can be located in York (UK), Mainz (Germany), or Lyon (France). The estimated salary for this role is £60,000 - £80,000 per annum.
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