Optics Industry Support Coordinator

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time
As a Product Support Manager EMEA at Edmund Optics, you will be part of a dynamic team that drives growth and innovation in the optics industry. Your primary responsibility will be to manage a team of Sales & Applications Engineers, ensuring they are equipped to provide exceptional customer service and support. You will work closely with cross-functional teams to develop and implement strategies that drive business growth, improve customer satisfaction, and increase revenue.

Key responsibilities include:
  • Team management and leadership
  • Customer satisfaction improvement
  • Sales process optimization
  • KPI definition and tracking
To excel in this role, you should have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. A competitive salary and comprehensive benefits package make this an attractive opportunity for professionals seeking a challenging and rewarding career.

Salary: £50,000 - £60,000 per annum

  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    At Edmund Optics, Ltd., we're looking for a highly skilled Optics Technical Specialist to join our team. This role is responsible for managing the Product Support Team with the aim to maximize customer satisfaction and revenue growth. If you have a degree in engineering, physics, mathematics, or a hard science, and at least three years of experience in...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions.We support...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    At Edmund Optics, we are seeking an experienced Optical Solutions Manager to join our European team. This role will play a critical part in driving customer satisfaction and revenue growth through effective management of the Product Support Team.Job Summary:The Optical Solutions Manager is responsible for leading the Product Support Team, ensuring seamless...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About the Job:We are seeking a Technical Sales and Support Manager to join our team at Edmund Optics. As a key member of our organization, you will be responsible for managing a team of Sales and Applications Engineers to deliver exceptional customer service and drive revenue growth. If you have a passion for sales and support, this is an excellent...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About the Role:As a Product Support Team Lead at Edmund Optics, you will be responsible for managing a team of Sales and Applications Engineers to deliver exceptional customer service. This is an exciting opportunity to lead a talented team and drive revenue growth while ensuring high customer satisfaction.About the Company:Edmund Optics is a leading...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is a global leader in optics, imaging, and photonics technology, and we're looking for a highly skilled Product Support Team Lead EMEA to join our European team. As a key member of our sales and support team, you will be responsible for delivering exceptional customer service and driving business growth across Europe, the Middle East, and...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Are you a motivated and experienced professional looking for a new challenge? Edmund Optics Ltd. is currently seeking a Technical Support Lead EMEA to join our team in Europe. With a competitive salary of £55,000 - £75,000 per annum and a range of employee benefits, this is an exciting opportunity to accelerate your career.In this role, you will be...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About UsEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. We have a global distribution network and state-of-the-art manufacturing capabilities.Our company provides a range of products and services to various markets, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is a global leader in the production and supply of optics, imaging, and photonics technology. The company is seeking an experienced CUSTOMER SERVICE MANAGER EMEA to lead their product support team in Europe.This role involves managing the product support team to maximize customer satisfaction through effective technical and applications support...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    We are seeking an experienced Technical Sales and Support Expert to join our European team at Edmund Optics. As a key member of our sales and support team, you will be responsible for delivering exceptional customer service and driving business growth across Europe, the Middle East, and Africa.About the Role:The Technical Sales and Support Expert will work...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    About the Opportunity:We are looking for a Customer Experience Specialist to join our team at Edmund Optics. As a key member of our organization, you will be responsible for managing a team of Sales and Applications Engineers to deliver exceptional customer service and drive revenue growth. If you have a passion for sales and support, this is an excellent...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    We are seeking a talented Product Support Manager EMEA to drive growth and success within the European market at Edmund Optics.About the RoleThis is an exciting opportunity to lead the Product Support Team and contribute to the company's continued expansion in Europe.The successful candidate will be responsible for structuring the Product Support Team for...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics, a global leader in optics, imaging, and photonics technology, is seeking a talented Product Development Specialist to join our team in Europe. With a competitive salary of £65,000 - £85,000 per annum and a range of employee benefits, this is an exciting opportunity to grow your skills and experience.In this role, you will be responsible for...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Job DescriptionWe are seeking an experienced Product Support Manager to join our team in EMEA. The successful candidate will be responsible for leading the Product Support Team, ensuring excellent customer satisfaction and revenue growth.The ideal candidate will have a strong background in technical sales and product support, with experience managing teams...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Job OverviewWe are seeking a highly skilled Product Support Manager EMEA to join our team at Edmund Optics. The successful candidate will be responsible for leading the Product Support Team, ensuring exceptional customer service and driving revenue growth.


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Welcome to Edmund Optics\We are a dynamic and growing organization, constantly seeking talented individuals to join our team. As a Product Support Manager EMEA, you will be responsible for managing the Product Support Team to maximize service levels offered to customers.\You will work towards continuous improvement of sales processes and customer journeys,...

  • Technical Team Lead

    3 weeks ago


    Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Key ResponsibilitiesLead the Product Support Team to achieve high levels of customer satisfaction and revenue growthDevelop and implement effective strategies to improve sales processes and customer journeysManage and develop the Product Support Team's skills and knowledgeMaintain relationships with customers, stakeholders, and internal teamsThe ideal...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    We're looking for a highly competent and skilled Product Support Manager EMEA to join our team at Edmund Optics.Key ResponsibilitiesAs a Product Support Manager EMEA, you will be responsible for managing the Product Support Team to ensure maximum customer satisfaction.You will efficiently schedule Sales & Applications Engineers to provide adequate phone,...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Role Overview: We are looking for a skilled Product Support Manager EMEA to join our team. As a Product Support Manager, you will be responsible for managing the Product Support Team and ensuring adequate phone, email, and chat coverage. You will also work towards continuous improvement of sales processes and customer journeys, and define and track key...


  • Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

    Job Title: Product Support Manager EMEAThe Product Support Manager EMEA is responsible for managing the Product Support Team with the aim to maximize customer satisfaction. Key responsibilities include team structuring, day-to-day management, and increasing regional customer satisfaction.Key Responsibilities:Manage the Product Support Team to ensure adequate...