Technical Support Specialist
2 days ago
Job Title: Technical Support Specialist - InterQuest Group
Job Summary:
We are seeking a skilled 2nd Line Technical Support Engineer to join our team. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a 6-month probation period.
Company Overview:
InterQuest Group is a leading provider of managed services. Our team is dedicated to delivering exceptional service to our clients.
Key Responsibilities:
- Provide high-quality service to external customers
- Monitor and manage faults through to resolution
- Expand technical knowledge across a range of technologies
Skill Requirements:
- Experience in providing 1st/2nd Line IT support
- Excellent communication skills – both written and verbal
- Strong customer service skills
- Ability to manage and resolve incidents/requests
- Basic understanding of LAN/WAN networking and routing protocols
- Familiarity with firewall configuration and management
- Knowledge of VoIP SIP Telephony solutions and handsets/clients
- Experience with VPN and 2FA solutions
- Ability to work within a Data Centre environment
- Strong problem-solving skills
Benefits:
- Competitive salary of £27,500 per annum, increasing to £30,000 after 6 months
- 20% shift allowance
Technical Skills:
- Broadband technologies: ADSL / FTTC / FTTP / SOGEA
- LAN Networking: Cisco / Meraki
- Firewalls: Cisco / Fortinet / Meraki
- WAN Networking: Cisco / Huawei / OneAccess
- SD-WAN: Meraki / Fortinet
- WLAN Networking: Meraki / Aruba
- Cellular Networking: Digi / Teltonika
- VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams
- VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator
- Device / Environmental monitoring platforms
Certifications & Standards:
- Cisco CCNA (desirable)
- SIP School SSCA (desirable)
- ITIL Foundation (awareness essential)
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