Technical Support Specialist

2 days ago


Harrogate, North Yorkshire, United Kingdom InterQuest Group Full time

Job Title: Technical Support Specialist - InterQuest Group

Job Summary:

We are seeking a skilled 2nd Line Technical Support Engineer to join our team. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a 6-month probation period.

Company Overview:

InterQuest Group is a leading provider of managed services. Our team is dedicated to delivering exceptional service to our clients.

Key Responsibilities:

  • Provide high-quality service to external customers
  • Monitor and manage faults through to resolution
  • Expand technical knowledge across a range of technologies

Skill Requirements:

  • Experience in providing 1st/2nd Line IT support
  • Excellent communication skills – both written and verbal
  • Strong customer service skills
  • Ability to manage and resolve incidents/requests
  • Basic understanding of LAN/WAN networking and routing protocols
  • Familiarity with firewall configuration and management
  • Knowledge of VoIP SIP Telephony solutions and handsets/clients
  • Experience with VPN and 2FA solutions
  • Ability to work within a Data Centre environment
  • Strong problem-solving skills

Benefits:

  • Competitive salary of £27,500 per annum, increasing to £30,000 after 6 months
  • 20% shift allowance

Technical Skills:

  • Broadband technologies: ADSL / FTTC / FTTP / SOGEA
  • LAN Networking: Cisco / Meraki
  • Firewalls: Cisco / Fortinet / Meraki
  • WAN Networking: Cisco / Huawei / OneAccess
  • SD-WAN: Meraki / Fortinet
  • WLAN Networking: Meraki / Aruba
  • Cellular Networking: Digi / Teltonika
  • VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams
  • VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator
  • Device / Environmental monitoring platforms

Certifications & Standards:

  • Cisco CCNA (desirable)
  • SIP School SSCA (desirable)
  • ITIL Foundation (awareness essential)


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