Technical Support Professional

5 hours ago


Harrogate, North Yorkshire, United Kingdom Orchard Care Homes Full time

We are looking for a Technical Support Professional to join our IT department at Orchard Care Homes in Harrogate, UK. As a Technical Support Professional, you will provide first-line technical support for our users, responding to requests for assistance via phone, email or in-person.

In this role, you will work closely with our Helpdesk team to resolve technical issues and ensure minimal downtime for our users. You will also assist in the development and maintenance of our IT policies and procedures.

This is a full-time position, with a competitive salary of £35,000 - £42,000 per annum, depending on experience. In addition to a generous salary, we offer a range of benefits, including access to a company pension scheme and a Blue Light Discount Card.

As a Technical Support Professional, you will be responsible for:

  • Providing first-line technical support for our users
  • Assisting in the development and maintenance of our IT policies and procedures
  • Collaborating with our Helpdesk team to resolve technical issues

You will work closely with our IT Manager to identify and resolve technical issues, and contribute to the ongoing improvement of our IT systems.



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