Problem Resolution Expert

3 days ago


Sunderland, Sunderland, United Kingdom Arriva plc Full time

We're looking for a dedicated Problem Resolution Expert to join our team at Arriva plc. This role involves supporting IT colleagues with Use Case/End User training material creation and video guides, while also providing support for Service Management colleagues in running and development of processes.

The successful candidate will drive the delivery of high-quality Problem & Knowledge Management services to build and maintain effective relationships with IT Services stakeholders. Key responsibilities include owning the Knowledge Management process, developing and maintaining the Problem Management process, and reporting on its success.

This role requires experience in Service Management and Knowledge Management, as well as good working knowledge of problem and incident management. A certification in ITIL Foundation V3 or 4 is also highly desirable. The salary for this role is £45,000 - £55,000 per annum.

We offer:

  • A competitive salary of £45,000 - £55,000 per annum.
  • A generous pension plan.
  • Life Assurance and access to medical professionals.
  • 25 days holidays and statutory bank holidays per year.
  • Access to Employee Assistance Programme and Online Reward Gateway.
  • Eyecare vouchers.
  • Opportunity to join Employee Experience Forum and Global Arriva Inclusion Network.
  • Free Arriva bus travel for you and immediate family.

At Arriva, we value collaboration and teamwork.


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