German Speaking Customer Service Team Member
3 days ago
We are seeking a German Speaking Customer Service Advisor to join our client's growing team. This is an excellent opportunity for someone who is enthusiastic, detail-oriented, and has a passion for delivering exceptional customer service.
About the RoleThis permanent role will involve managing and processing customer orders efficiently, providing accurate updates on order status and shipping, and answering phone calls and handling email enquiries in German.
You will be responsible for investigating and resolving customer issues promptly, proactively addressing challenges to ensure customer satisfaction, and responding to customer inquiries about product availability and stock.
Key Responsibilities:- Order Processing: Manage and process customer orders efficiently to meet customer expectations.
- Logistics & Tracking: Provide accurate updates on order status and shipping to maintain transparency and trust with customers.
- Customer Support: Answer phone calls and handle email enquiries in German to deliver exceptional customer service.
- Problem Resolution: Investigate and resolve customer issues promptly to prevent escalation and maintain a positive customer experience.
- Problem Solving: Proactively address challenges to ensure customer satisfaction and identify opportunities for improvement.
- Stock Queries: Respond to customer inquiries about product availability and stock to provide accurate and timely information.
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills with a focus on delivering positive outcomes
- Great communication skills and the ability to handle queries with a professional, friendly approach
- Attention to detail and a proactive, can-do attitude
- Must be within a commutable distance to Sunderland
- A competitive salary of £27,500 - £30,000 per annum, plus a 7.5% annual bonus
- 25 days holiday with the option to buy or sell additional days
- 50% discount on products
- Private medical insurance and health cashback plan
- Gym membership discounts
- Dental insurance
- Life insurance and Group Income Protection
- Season ticket loans for public transport
- Car breakdown cover
- And many more benefits to support your overall well-being and career development
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