German Language Customer Service Representative
4 weeks ago
We're seeking a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likelihood to become permanent.
Key Responsibilities:
- Order Processing: Efficiently manage and process customer orders.
- Logistics & Tracking: Provide accurate updates on order status and shipping.
- Customer Support: Answer phone calls and handle email enquiries in German.
- Problem Resolution: Investigate and resolve customer issues promptly.
- Problem Solving: Proactively address challenges to ensure customer satisfaction.
- Stock Queries: Respond to customer inquiries about product availability and stock.
Requirements:
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills with a focus on delivering positive outcomes
- Great communication skills and the ability to handle queries with a professional, friendly approach
- Attention to detail and a proactive, can-do attitude
- Must be within a commutable distance to Sunderland
Benefits:
- Competitive salary with 7.5% annual bonus
- 25 days holiday with the option to buy or sell additional days
- 50% discount on products
- Private medical insurance and health cashback plan
- Gym membership discounts
- Dental insurance
- Life insurance and Group Income Protection
- Season ticket loans for public transport
- Car breakdown cover
- And many, many more
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