German Language Customer Service Representative

4 weeks ago


Sunderland, Sunderland, United Kingdom Euro London Appointments Full time
German Speaking Customer Service Advisor Job Description

We're seeking a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likelihood to become permanent.

Key Responsibilities:

  • Order Processing: Efficiently manage and process customer orders.
  • Logistics & Tracking: Provide accurate updates on order status and shipping.
  • Customer Support: Answer phone calls and handle email enquiries in German.
  • Problem Resolution: Investigate and resolve customer issues promptly.
  • Problem Solving: Proactively address challenges to ensure customer satisfaction.
  • Stock Queries: Respond to customer inquiries about product availability and stock.

Requirements:

  • Native-level fluency in German (both spoken and written)
  • Excellent customer service skills with a focus on delivering positive outcomes
  • Great communication skills and the ability to handle queries with a professional, friendly approach
  • Attention to detail and a proactive, can-do attitude
  • Must be within a commutable distance to Sunderland

Benefits:

  • Competitive salary with 7.5% annual bonus
  • 25 days holiday with the option to buy or sell additional days
  • 50% discount on products
  • Private medical insurance and health cashback plan
  • Gym membership discounts
  • Dental insurance
  • Life insurance and Group Income Protection
  • Season ticket loans for public transport
  • Car breakdown cover
  • And many, many more


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