Global Trade Support Specialist

5 days ago


Hartlepool, Hartlepool, United Kingdom Major Newton Aycliffe Full time

We are seeking a Global Trade Support Specialist to join our team at Major Newton Aycliffe. As a key member of our global trade department, you will provide exceptional customer service and administrative support to our clients.

About the Role

The successful candidate will have excellent communication skills, attention to detail, and the ability to work independently as part of a dynamic team. If you are a motivated and organised individual who is passionate about delivering outstanding customer service, we would love to hear from you

Key Responsibilities
  • Review order confirmations and verify accuracy within 48 hours of order entry and notify customers.
  • Work with Planning & Sales to determine inventory management plans for customers.
  • Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
  • Maintain customer records and master data.
  • Provide effective cover to co-workers who are on holiday or on sickness leave.

Schedule: Day shift, Monday to Friday



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