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Guest Service Supervisor

2 months ago

Manchester, United Kingdom Park Inn by Radisson Manchester City Centre Full time
Guest Service Supervisor

We are seeking a skilled Guest Service Supervisor to join our dynamic team at Park Inn by Radisson Manchester City Centre. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:
  • Supervise and lead our front office team to ensure excellent guest service and satisfaction
  • Develop and implement strategies to improve guest experience and loyalty
  • Collaborate with other departments to ensure seamless guest journeys
  • Monitor and analyze guest feedback to identify areas for improvement
  • Provide training and coaching to front office staff to enhance their skills and knowledge
What We Offer:
  • A competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to Radisson Academy for learning and development
  • A contributory pension scheme and life assurance
Requirements:
  • Proven experience in a similar role or in a customer-facing position
  • Excellent communication and leadership skills
  • Ability to work under pressure and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Flexibility and adaptability in a fast-paced environment

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you are a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity.