Complaints Resolution Coordinator
6 days ago
We're recruiting an Operations Complaints Resolution Coordinator to join our busy team in Northumbria House. As an Operations Customer Care Case Specialist, you'll be responsible for managing dissatisfied customers up to the first stage of our complaints process.
You'll work closely with our customer contact centre and operational teams to ensure that every customer receives the highest level of service and satisfaction.
Key responsibilities include:
- Managing customer contacts by telephone, written correspondence, and face-to-face interactions.
- Investigating and resolving customer queries in a timely and effective manner.
- Working collaboratively with other areas of the business to achieve the best outcome for all parties.
We offer a comprehensive training program, including an 8-week period working in our contact centre, where you'll receive continuous support from our experienced team members.
About us
Northumbrian Water Group (NWG) is committed to providing reliable and affordable water and wastewater services for our customers. Our purpose is caring for the essential needs of our communities and environment, now and for generations to come.
**Salary:** £24,836 rising to £31,045 (depending on experience)
**Location:** Pity Me, Durham
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