Customer Service and Resolution Expert

23 hours ago


Durham, Durham, United Kingdom Northumbrian Water Full time
A Dynamic Team Member
We're looking for a talented Customer Service and Resolution Expert to join our dynamic team in Pity Me, Durham. In this role, you'll be responsible for handling customer complaints and issues, ensuring every interaction provides a positive experience. You'll work closely with internal teams to investigate and resolve customer inquiries, building strong relationships to achieve excellent outcomes.

Your Key Skills
* Excellent customer service skills, both verbal and written
* Ability to work collaboratively with internal teams
* Strong communication and interpersonal skills
* Passion for delivering exceptional customer experiences

Our Benefits
We offer a range of benefits, including a generous holiday entitlement, company pension scheme, free access to local attractions, and award-winning wellbeing support. You'll also have the opportunity to develop your skills through our comprehensive training program and enjoy a hybrid working pattern between 0800 & 1800.

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