Technical Service Director
5 days ago
About the Role:
">We are seeking a highly experienced Technical Service Lead to join our team in Durham, UK.
">The successful candidate will have a strong background in PVC compounding and technical service management, with experience working with a wide range of end-use applications for plastics compounds.
">The role involves managing customer relationships, providing expert technical support, and driving the continuous improvement of clients' PVC compounds to meet and exceed customer expectations.
">The ideal candidate will have a degree in Polymer Science, Chemical Engineering, Material Science, or related field and will be able to demonstrate a proven ability to drive customer satisfaction and product innovation across a diverse range of applications.
">Responsibilities:
">Manage customer relationships and provide expert technical support to drive the continuous improvement of clients' PVC compounds
">Lead a team of experienced professionals, providing guidance, support, and training
">Collaborate with customers to understand their needs and challenges and develop solutions to enhance product performance and application outcomes
">Collaborate with the Quality team and support the resolution of quality issues
">Drive customer satisfaction and product innovation across a diverse range of applications
">Requirements:
">Degree qualified in Polymer Science, Chemical Engineering, Material Science, or related field
">Highly experienced within a compounding industry (preferably PVC) with a strong focus on technical service and customer support
">Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods
">Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial)
">What We Offer:
">Pension scheme available
">Death in Service benefit
">Discounted BUPA membership
">Employee Discount Scheme
">Employee Assistance Programme
">Free Will Writing service for employees and discounted services for partners
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