Technical Service Director

5 days ago


Durham, Durham, United Kingdom CK Group Full time

About the Role:

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We are seeking a highly experienced Technical Service Lead to join our team in Durham, UK.

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The successful candidate will have a strong background in PVC compounding and technical service management, with experience working with a wide range of end-use applications for plastics compounds.

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The role involves managing customer relationships, providing expert technical support, and driving the continuous improvement of clients' PVC compounds to meet and exceed customer expectations.

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The ideal candidate will have a degree in Polymer Science, Chemical Engineering, Material Science, or related field and will be able to demonstrate a proven ability to drive customer satisfaction and product innovation across a diverse range of applications.

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Responsibilities:

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Manage customer relationships and provide expert technical support to drive the continuous improvement of clients' PVC compounds

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Lead a team of experienced professionals, providing guidance, support, and training

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Collaborate with customers to understand their needs and challenges and develop solutions to enhance product performance and application outcomes

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Collaborate with the Quality team and support the resolution of quality issues

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Drive customer satisfaction and product innovation across a diverse range of applications

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Requirements:

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Degree qualified in Polymer Science, Chemical Engineering, Material Science, or related field

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Highly experienced within a compounding industry (preferably PVC) with a strong focus on technical service and customer support

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Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods

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Knowledge of regulatory requirements and industry standards applicable to PVC compounding manufacturing (beneficial)

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What We Offer:

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Pension scheme available

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Death in Service benefit

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Discounted BUPA membership

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Employee Discount Scheme

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Employee Assistance Programme

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Free Will Writing service for employees and discounted services for partners



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