Senior Technical Services Manager
24 hours ago
We are seeking an experienced Technical Service Lead to join our team at CK Group, located in Durham, UK.
About the RoleThis is a permanent position that involves managing customer relationships, providing expert technical support, and driving continuous improvement of clients' PVC compounds. The successful candidate will have extensive experience in technical service management, a proven ability to drive customer satisfaction, and a strong understanding of plastics compounding.
Main Responsibilities- Lead a team of experienced professionals, providing guidance, support, and training.
- Collaborate with customers, understanding their needs and challenges, and develop solutions to enhance product performance and application outcomes.
- Act as the primary technical liaison, ensuring high levels of customer satisfaction.
- Collaborate with the Quality team, supporting the resolution of quality issues.
- Product development and innovation: provide customer insights, informing new product development and existing product optimisation.
- Degree qualified in Polymer Science, chemical engineering, Material Science, or a related field; advanced degree preferred.
- Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
- Proven track record of managing and developing technical teams.
- In-depth knowledge of compounding processes, formulations, and applications.
- Extensive experience working with a wide range of end-use applications for plastics compounds, such as construction, automotive, medical, and consumer goods.
- Pension - salary sacrifice option available.
- Death in Service - 6 x salary if have financial dependants, 4 x salary if no financial dependants.
- Discounted BUPA membership.
- Employee Discount Scheme.
- Employee Assistance Programme.
- Free Will Writing / discounted for partners.
£60,000 - £80,000 per annum, depending on experience.
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