Senior Customer Service Specialist

2 days ago


Burton upon Trent, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

At beBee Professionals, we are seeking a highly skilled and motivated Senior Customer Service Specialist to join our team in the United Kingdom. This is an exciting opportunity for someone who wants to develop their career in customer service and make a real impact.

About the Role

The ideal candidate will have previous experience in a customer service role and be able to provide excellent service to our customers. You will be the first point of contact for customers, handling incoming calls, emails, and chat queries in a timely and efficient manner.

Responsibilities
  • Provide accurate information regarding products and services to customers.
  • Resolve customer issues efficiently and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.
  • Work closely with other departments to ensure customer satisfaction.
Requirements
  • Prior experience in a customer service role is essential.
  • Excellent communication and problem-solving skills are required.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems is expected.
  • Ability to work both independently and as part of a team is vital.
Benefits
  • A competitive salary with performance-based incentives.
  • A pension scheme and healthcare benefits.
  • Training and development opportunities.
  • A supportive work environment with clear career progression.

We offer a comprehensive benefits package that includes a competitive salary range of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits including a pension scheme and healthcare benefits. If you are passionate about delivering excellent customer service and want to be part of a dynamic team, apply now.



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