Aftersales Manager

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Aftersales Manager Opportunity

Marshall Motor Group is seeking an experienced Aftersales Manager to lead our Nissan store in Oxford. As a key member of our team, you will be responsible for driving a high-performance culture, ensuring performance is rewarded and underperformance is managed.

Key Responsibilities:

  • Lead and manage a team of automotive professionals, ensuring the dealership is adequately resourced.
  • Drive a high-performance culture, ensuring performance is rewarded and underperformance is managed.
  • Oversee the service, parts, managing stock control and assets.
  • Set financial and growth objectives for each department, and plan accordingly to ensure profit and product targets are met.
  • Accurately report on dealership reporting, in line with group reporting frameworks.
  • Develop and roll out a dealership marketing and publicity strategy to support objectives.
  • Support the dealership to consistently achieve high levels of customer satisfaction.
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements.

Requirements:

  • Strong leadership skills with the ability to lead and motivate a large and diverse team.
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
  • Strong analytical and problem-solving skills, with the ability to foresee potential barriers.
  • A commitment to the Marshall Values of People, Customers, Integrity, and Innovation.

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