Group Aftersales Director

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Job Title: Group Aftersales Director

Marshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and developing a strong platform for growth in the future.

Key Responsibilities:
  • Review and challenge forecasts and key performance metrics to ensure maximum profitability from aftersales performance
  • Build business cases based on research, best practice, and new ways of working to reduce friction and facilitate optimization of processes
  • Work with Divisional Heads of Aftersales and Franchise Aftersales Managers to mobilize and embed the Aftersales strategy
  • Monitor and improve agreed standards by benchmarking to identify gaps and improve performance
  • Manage relationships with third-party leasing companies regarding service level agreements
  • Support the transformation of the aftersales business to a 'tech-first' and customer self-service model
  • Develop and implement an Aftersales strategy that delivers profitability now and allows for continuous development of a strong platform for growth in the future
  • Establish and develop strong relationships with manufacturers to grow our partnerships and extend future business opportunities
Requirements:
  • Proven track record of successfully leading aftersales operations at scale
  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • Commercially savvy with the ability to navigate barriers and drive and deliver better performance
  • High levels of personal integrity and personal robustness
  • Exceptional relationship management skills with the ability to influence internal and external stakeholders
  • Extensive knowledge of the automotive retailing sector and market trends and insights
What We Offer:

Marshall Motor Group is a leading car dealer group with a strong reputation for excellence. We offer a competitive salary, bonus scheme, and a range of benefits including car, private healthcare, pension scheme, and life assurance. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow in their careers.

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