Group Aftersales Director
3 weeks ago
Marshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and developing a strong aftersales proposition capable of growing at scale.
Key Responsibilities:- Review and challenge forecasts and key performance metrics to ensure maximum profitability from aftersales performance
- Build business cases based on research, best practice, and technology to reduce friction and optimize processes
- Work with Divisional Heads of Aftersales and Franchise Aftersales Managers to mobilize and embed the Aftersales strategy
- Monitor and improve agreed standards by benchmarking and identifying gaps
- Manage relationships with third-party leasing companies and communicate with the business
- Support the transformation of the aftersales business to a "tech-first" and customer self-service model
- Develop and implement an Aftersales strategy that delivers profitability and growth
- Establish and develop strong relationships with manufacturers to grow partnerships and opportunities
- Maintain exceptional key controls across Health and Safety, Compliance, and Group Policy
- Proven track record of leading aftersales operations at scale
- Strong leadership skills with the ability to lead and motivate a large and diverse team
- Innovative mindset with the ability to devise and implement improvement initiatives
- Commercially savvy with the ability to navigate barriers and drive performance
- High levels of personal integrity and personal robustness
- Ability to shift between strategic projects and operational activities
- Exceptional relationship management skills with internal and external stakeholders
- Extensive knowledge of the automotive retailing sector and market trends
- Professional and calm approach with strong stakeholder management skills
- Strong analytical and problem-solving skills
- Excellent customer management skills
Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career growth.
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Group Aftersales Director
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Group Aftersales DirectorMarshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and delivering exceptional customer experiences.Key Responsibilities:Lead...
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Group Aftersales Director
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Group Aftersales DirectorMarshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and developing a strong platform for growth in the future.Key...
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Group Aftersales Director
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Group Aftersales DirectorMarshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and developing a strong platform for growth in the future.Key...
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Group Aftersales Director
1 week ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole OverviewThe Group Aftersales Director will be accountable for driving performance across the group, overseeing Trade Parts operation, contact centre, accident repair centre, body shop, and all aftersales activities. This role will focus on process improvement, creating efficiencies, and driving superior performance across the 140 workshops and body...
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Group Aftersales Director
5 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole OverviewThe Group Aftersales Director will be accountable for driving performance across the group, overseeing Trade Parts operation, contact centre, accident repair centre, body shop, and all aftersales activities. This role will focus on process improvement, creating efficiencies, and driving superior performance across the 140 workshops and body...
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Group Aftersales Director
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Group Aftersales DirectorMarshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and delivering exceptional customer experiences.Key Responsibilities:Lead...
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Group Aftersales Director
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Group Aftersales DirectorMarshall Motor Group is seeking a highly experienced and skilled Group Aftersales Director to lead our aftersales operations across the UK. As a key member of our leadership team, you will be responsible for driving performance, improving processes, and delivering exceptional customer experiences.Key Responsibilities:Lead...
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Director of Aftersales Operations
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Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time**Role:** Director of Aftersales Operations**Location:** Nationwide with travel across England**Salary and benefits:** Up to £120,000 basic salary depending on experience, up to 50% bonus, car, private healthcare, pension scheme, life assurance plus other associated benefitsAs the Director of Aftersales Operations, you will be responsible for driving...
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Aftersales Manager
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole: Assistant Aftersales ManagerLocation: Audi DealershipJob Summary:We are seeking a highly motivated and experienced Assistant Aftersales Manager to join our team at Marshall Motor Group. As a key member of our aftersales team, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest...
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Aftersales Manager
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole: Assistant Aftersales ManagerLocation: Audi DealershipJob Summary:We are seeking a highly motivated and experienced Assistant Aftersales Manager to join our team at Marshall Motor Group. As a key member of our aftersales team, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest...
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Aftersales Manager
1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager OpportunityWe are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As a key member of our dealership, you will be responsible for leading and motivating a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and manage a team of...
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Aftersales Manager
1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager OpportunityWe are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As a key member of our dealership, you will be responsible for leading and motivating a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and manage a team of...
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Senior Accountant
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Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Senior Accountant - AftersalesThis is an exciting opportunity for an experienced Accountant to join our Aftersales team at Marshall Motor Group. As a Senior Accountant, you will be responsible for ensuring the financial health of our Trade Parts Specialists, working closely with the Aftersales Accountant and the Franchise Financial Controller.Key...
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Aftersales Leadership Position
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager OpportunityWe are seeking an experienced Aftersales Manager to lead our busy service and parts divisions at Marshall Nissan Maidstone.Key Responsibilities:Lead and manage a team of automotive professionals to ensure the dealership is adequately resourced.Drive a high-performance culture, ensuring performance is rewarded and...
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Aftersales Leadership Position
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager OpportunityWe are seeking an experienced Aftersales Manager to lead our busy service and parts divisions at Marshall Nissan Maidstone.Key Responsibilities:Lead and manage a team of automotive professionals to ensure the dealership is adequately resourced.Drive a high-performance culture, ensuring performance is rewarded and...
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Aftersales Manager
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager OpportunityWe are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As a key member of our dealership, you will be responsible for leading and motivating a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and manage a team of...
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Aftersales Manager
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager OpportunityWe are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As a key member of our dealership, you will be responsible for leading and motivating a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and manage a team of...
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Aftersales Manager
2 months ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager - Nissan CambridgeJob Summary:We are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As an Aftersales Manager, you will be responsible for leading and managing a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and motivate a...
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Aftersales Manager
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager - Nissan CambridgeJob Summary:We are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As an Aftersales Manager, you will be responsible for leading and managing a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and motivate a...
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Aftersales Manager
2 months ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Manager - Nissan CambridgeJob Summary:We are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As an Aftersales Manager, you will be responsible for leading and managing a team of automotive professionals to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead and motivate a...
