Group Aftersales Director

4 days ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Group Aftersales Director


Location: Marshall Motor Group


Job Description: We are seeking a highly skilled Group Aftersales Director to lead our aftersales operations across the UK. The successful candidate will be accountable for driving performance, improving processes, and delivering exceptional customer experiences.


Key Responsibilities:



  • Review and challenge forecasts and key performance metrics to ensure maximum profitability.
  • Develop and implement business cases for process improvements and cost reductions.
  • Build strong relationships with Franchise Directors and Divisional Heads of Aftersales.
  • Monitor and improve standards through benchmarking and performance analysis.
  • Support the transformation of the aftersales business to a 'tech-first' model.
  • Establish and develop relationships with manufacturers to grow partnerships and business opportunities.
  • Maintain exceptional key controls and ensure compliance with Group Policy.

Requirements:



  • Proven track record of leading aftersales operations at scale.
  • Strong leadership and innovative mindset.
  • Commercially savvy with the ability to navigate barriers and drive performance.
  • High levels of personal integrity and personal robustness.
  • Ability to shift between strategic projects and operational activities.
  • Exceptional relationship management and stakeholder management skills.
  • Extensive knowledge of the automotive retailing sector.


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