Customer Support Specialist

3 days ago


Reading, Reading, United Kingdom CV-Library Full time
About the Role:
The Customer Support Specialist - Medical Division will provide top-notch customer service and support to clients in the medical division. This includes allocating service work, maintaining accurate records, and preparing reports as required. The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office Suite, and have experience working with management systems.

Responsibilities:
- Allocate service work and call-out requests while recording all details
- Act as the point of contact for non-technical matters related to the service department
- Maintain a close working relationship with our 3rd party Service Provider, Veritek
- Keep accurate service records and prepare reports as required
- Liaise with the sales force to establish priorities for customer's orders, installations, and product configurations
- Handle customer service invoice inquiries via email and telephone

What We Offer:
£25,000 - £30,000 per annum
Employee benefits
A supportive work environment

Requirements:
- Proficient in Microsoft Office Suite (particularly Excel) and comfortable using management systems
- Able to work effectively in a team environment


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