Complaints Resolutions Specialist
1 day ago
Job Overview:
Come and work with CV-Library as a Complaints Resolutions Specialist, providing an exceptional customer service experience to clients across the UK. This is a fantastic opportunity to develop your skills in complaint resolution and management, working closely with our internal teams to ensure customer satisfaction.
About You:
To be considered for this role, you will need to have demonstrable experience in Complaints & Resolution or have worked within a customer service role managing complaints. Excellent English skills, strong letter writing abilities, confidence and authority on the phone, and strong customer service and telephone skills are essential.
Responsibilities:
- Work as part of a specialist complaints department to deal with customers who have a complaint or who are disgruntled with the service provided.
- Respond to and resolve customer complaints and escalations.
- Ensure feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
Benefits:
A competitive salary, excellent training opportunities, and the chance to work for a leading recruitment agency in the UK. Based on the location of Bracknell, a salary of £25,000 - £30,000 per annum is estimated for this position.
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