Pension Services Specialist

6 days ago


Reading, Reading, United Kingdom Wipro Full time
About the Role

We are seeking a highly skilled and dedicated Senior Customer Service Representative to join our team at Wipro Financial Outsourcing Services Ltd (WFOSL). As the primary point of contact for clients and beneficiaries, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns.

Key Responsibilities:

  • Respond promptly and professionally to customer queries via various communication channels, including phone, email, and live chat.
  • Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes.
  • Assist clients in navigating our online pension portal, guiding them through account setup and usage.
  • Resolve customer complaints and concerns in a timely and empathetic manner, aiming for first-call resolution whenever possible.

Requirements:

  • High school diploma or equivalent; further education or certifications in customer service or related fields is a plus.
  • Proven experience in a customer service role within the financial services or pensions industry.
  • Knowledge of pension products, retirement plans, and pension-related regulations in the UK.
  • Excellent communication skills, both verbal and written, with a strong command of the English language.

About Wipro

Wipro Financial Outsourcing Services Ltd. (WFOSL) is a separate legal entity, authorized by the Financial Conduct Authority (FCA) and set up by Wipro to provide regulated outsourcing services within the Financial Services industry.

Our client is a leading provider of workplace pension schemes, and WFOSL will be providing business and technology process outsourcing services and end-to-end front and back-office operations support.



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