Complaints Resolution Specialist

1 day ago


Reading, Reading, United Kingdom CCA Recruitment Group Full time

Are you looking for a challenging role where you can make a real difference to customers? We are working with a leading brand client to recruit a permanent Complaints Handler for their offices in Calcot, Reading.

Key Responsibilities:

  • Handle customer complaints and issues in a professional and timely manner
  • Work closely with the client's team to resolve these issues and ensure customer satisfaction
  • Provide excellent communication skills to customers
  • Be able to work well under pressure and have a strong attention to detail

Requirements:

  • Excellent communication skills
  • Ability to work well under pressure
  • Strong attention to detail
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary of £27,000 + bonus + benefits (£28,000-£30,000 estimated based on UK average salary range)
  • 37.5 hours per week
  • Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm


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