Compliance Officer

2 days ago


Reading, Reading, United Kingdom Select Car Leasing Full time

Select Car Leasing is a leading provider of car leasing services, with over 35,000 vehicles on the road. We are seeking an experienced Compliance Officer to join our team.

Job Description:

We are looking for a highly organized and detail-oriented individual to manage and document customer complaints, ensuring that all processes and practices align with compliance policies. The ideal candidate will have previous experience in customer service or compliance, as well as excellent relationship building skills.

  • Key Responsibilities:
  • Receiving and recording customer complaints through various channels.
  • Engaging with customers to understand the nature of their complaints and gathering relevant information to conduct an investigation.
  • Collaborating with relevant departments to develop and implement effective solutions to address customer complaints.
  • Maintaining accurate and comprehensive records of customer complaints, actions taken, and resolutions achieved.
  • Ensuring that the resolution of complaints aligns with regulatory requirements and organisational policies.

Benefits:

  • A competitive salary of £40,000 - £50,000 per annum.
  • Opportunities for professional development and training.
  • A dynamic and supportive work environment.

About Us:

Select Car Leasing is a privately-owned business with a strong commitment to customer satisfaction. We pride ourselves on providing exceptional service and support to our customers.


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