Housing Service Officer

4 weeks ago


Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

Red Snapper Recruitment Limited is seeking a skilled professional to fill the role of Neighbourhood Visiting Officer on behalf of our client in Birmingham. This is a full-time position on a temporary 3-month contract with a competitive hourly rate of £13.20.

Main Responsibilities
  • Manage and maintain accurate records of case management and administrative tasks, adhering to corporate standards and procedures.
  • Investigate and respond to complaints and enquiries in a timely and professional manner, ensuring compliance with corporate standards.
  • Assist the Housing Officer in preparing and presenting reports to internal and external audiences, providing recommendations for course of action where necessary.
  • Support the investigation and response to public liability claims, complaints, and enquiries, providing reports to the Housing Officer using relevant case management systems.
  • Conduct surveys, site visits, and inspections, collecting data and producing reports to inform decision-making.
  • Attend meetings with customer groups to assess ongoing requirements and determine appropriate actions.
  • Work with customers and staff to ensure proper management of council tenancies, adhering to policy and relevant legislation.
  • Take appropriate action when tenancy conditions are breached, recognizing and reporting potential housing fraud and acting on outcomes.
  • Meet key performance indicators and individual targets, ensuring the delivery of high-quality services.
  • Provide advice and assistance on all aspects of the housing service, signposting customers to internal and external agencies as necessary.
  • Inform residents of changes to welfare benefits, providing guidance on budgeting and income maximization to sustain tenancies.

As a dedicated recruitment company, Red Snapper Recruitment Limited provides top-quality professionals and services to Housing Providers across the UK. We act as an employment agency (permanent) and as an employment business (temporary), offering a free and confidential service to candidates.



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