Housing Service Officer
4 weeks ago
Red Snapper Recruitment Limited is seeking a skilled professional to fill the role of Neighbourhood Visiting Officer on behalf of our client in Birmingham. This is a full-time position on a temporary 3-month contract with a competitive hourly rate of £13.20.
Main Responsibilities- Manage and maintain accurate records of case management and administrative tasks, adhering to corporate standards and procedures.
- Investigate and respond to complaints and enquiries in a timely and professional manner, ensuring compliance with corporate standards.
- Assist the Housing Officer in preparing and presenting reports to internal and external audiences, providing recommendations for course of action where necessary.
- Support the investigation and response to public liability claims, complaints, and enquiries, providing reports to the Housing Officer using relevant case management systems.
- Conduct surveys, site visits, and inspections, collecting data and producing reports to inform decision-making.
- Attend meetings with customer groups to assess ongoing requirements and determine appropriate actions.
- Work with customers and staff to ensure proper management of council tenancies, adhering to policy and relevant legislation.
- Take appropriate action when tenancy conditions are breached, recognizing and reporting potential housing fraud and acting on outcomes.
- Meet key performance indicators and individual targets, ensuring the delivery of high-quality services.
- Provide advice and assistance on all aspects of the housing service, signposting customers to internal and external agencies as necessary.
- Inform residents of changes to welfare benefits, providing guidance on budgeting and income maximization to sustain tenancies.
As a dedicated recruitment company, Red Snapper Recruitment Limited provides top-quality professionals and services to Housing Providers across the UK. We act as an employment agency (permanent) and as an employment business (temporary), offering a free and confidential service to candidates.
-
Housing Services Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full timeJob Summary:We are seeking a highly skilled and experienced Housing Services Officer to join our team at Red Snapper Recruitment Limited. As a key member of our housing services team, you will be responsible for investigating and responding to complaints and enquiries within corporate standards and timescales.Key Responsibilities:Investigate and respond to...
-
Neighbourhood Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom CIH International Housing Group Full timeJob Summary: We are seeking a skilled Neighbourhood Officer to join our Housing Management service. As a key member of our Tenancy Services Team, you will provide a visiting service to our tenants and service users, conducting standard surveys and managing tenancies in response to requests for service.Key Responsibilities:Conduct tenancy visits to complete...
-
Housing Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment Limited involves delivering a responsive and customer-focused service to those affiliated with local authorities. As a Housing Officer, you will act as a Visiting Officer, dealing with tenancy issues and low-level matters of Anti-Social Behaviour (ASB). You will also ensure that all Housing Schemes are...
-
Lettings Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Platform Housing Group Full timeAbout the RoleWe are seeking a skilled Lettings Officer to join our dynamic Lettings team at Platform Housing Group. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting our customers through the lettings process.Key ResponsibilitiesAssess applicants' circumstances and suitability to be a customer,...
-
Lettings Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Platform Housing Group Full timeAre you a customer service expert with a passion for delivering great results? We're looking for a Lettings Officer to join our team at Platform Housing Group.As a Lettings Officer, you'll be responsible for supporting our customers and providing exceptional service while meeting the needs of the business. You'll assess applicants' circumstances and...
-
Housing Management Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full timeThis is an exciting opportunity to join We Manage Jobs (WMJobs) as a Housing Management Officer. The role is based in Birmingham and involves providing a visiting service to tenants and service users. The service is currently undergoing a major redesign, with a focus on locality and service delivery.The successful candidate will report to a Housing Officer...
-
Housing Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role at Hays Specialist Recruitment LimitedWe are currently looking for candidates to join the teams of Birmingham City Council, Sandwell Council, Coventry Council, and Solihull Metropolitan Borough Council on a full-time, temporary basis.About the roleAs a Housing Officer, you will deliver a responsive and customer-focused service to those...
-
Housing Officer Role
2 weeks ago
Birmingham, Birmingham, United Kingdom Hamilton Woods Associates Full timeJob DescriptionHousing OfficerBirminghamContract£21 p/h+ UmbrellaHousing Officer is a key role within Hamilton Woods Associates, supporting the delivery of an effective housing management service. Key responsibilities include tenancy management, income collection, and addressing Anti-Social Behaviour (ASB) issues.Key Responsibilities:Deliver an effective...
-
Housing Management Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeHousing Management Officer RoleWe are seeking a skilled Housing Management Officer to join our team at Hays Specialist Recruitment Limited. As a Housing Management Officer, you will be responsible for providing a customer-focused and consistent temporary accommodation (TA) support service, while undertaking the full range of housing management duties.Key...
-
Housing Management Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Trident Housing Association Full timeAbout the RoleWe are seeking a skilled Housing Management Specialist to join our team at Trident Housing Association. As a key member of our Community Services team, you will be responsible for delivering a high-quality front-line housing management service to vulnerable residents with a range of needs.Key ResponsibilitiesMonitoring lease and service level...
-
Housing Management Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full timeJob Summary: We are seeking a skilled Housing Management Officer to join our team at We Manage Jobs (WMJobs). As a key member of our Housing Management service, you will play a vital role in providing a visiting service to our tenants and service users.Key Responsibilities:Manage different enquiries of Housing Management on a daily basis and resolve issues...
-
Housing Options Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom g2 Recruitment Full timeJob Title: Housing Options OfficerAbout the Role:We are seeking a skilled Housing Options Officer to join our team on an interim basis for 3 months. The successful candidate will have experience working in housing advice or social work and knowledge of the Homelessness Reduction Act 2017.Key Responsibilities:Provide housing advice and support to...
-
Housing Needs Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Housing Needs Officer to join our team at Hays Specialist Recruitment Limited. As a key member of our Housing Management team, you will be responsible for providing a customer-focused and consistent temporary accommodation (TA) support service.Key ResponsibilitiesAssist the team in providing a customer-focused and...
-
Neighbourhood Officer
1 month ago
Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Neighbourhood Officer to join our Housing Management team at Birmingham City Council. As a key member of our team, you will play a vital role in providing a customer-focused and consistent Housing Management service.Key ResponsibilitiesAssist the housing officer in providing a responsive tenancy management service,...
-
Housing Quality Assurance Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Concept Housing Full timeProperty Inspector RoleWe are seeking a skilled Property Inspector to join our quality assurance team at Concept Housing Association CIC. As a Property Inspector, you will be responsible for ensuring that managing agents meet the required standards in line with compliance and service regulations.Key Responsibilities:• Conduct regular property inspections...
-
Compliance Officer
3 weeks ago
Birmingham, Birmingham, United Kingdom Concept Housing Full timeAbout Our Compliance TeamWe are seeking a highly motivated Compliance Administrator to join our team at Concept Housing Association CIC. As a Compliance Administrator, you will play a crucial role in ensuring that all statutory compliance requirements are met in relation to properties we utilise for our residents.The RoleAs a key member of our Compliance...
-
Housing Needs Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full timeRSR is a specialist recruitment agency for public safety and housing professionals. We assist employers in finding the right talent for their teams. Our client, based in Birmingham, is seeking a Housing Needs Officer to join their team on a temporary basis.Main Responsibilities:Provide high-quality housing advice and support services to customers, ensuring...
-
Compliance Officer
4 weeks ago
Birmingham, Birmingham, United Kingdom Niyaa People Full timeWe are seeking a Compliance Officer to support our housing association in Birmingham on a 6-month temporary basis. As a Compliance Officer, you will be responsible for delivering compliance programs, supporting the gas team, and liaising with tenants. The ideal candidate will have experience working in a compliance team across the big 6, social housing...
-
Birmingham, Birmingham, United Kingdom Platform Housing Group Full timePlatform Housing Group is one of the largest housing associations in the Midlands, and we are seeking an experienced Home Ownership Administrator to join our team.The successful candidate will process sale applications from initial enquiry to final recommendation, working closely with Solicitors, Legal Services, and other departments. They will also be...
-
Customer Service Representative Opportunities
4 weeks ago
Birmingham, Birmingham, United Kingdom Platform Housing Group Full timeAbout the Role:The Customer Service Advisor will be the first point of contact for our customers, providing problem-solving conversations and ensuring resolution at first point of contact wherever possible.Working to set KPIs, this role is key in leading our company-wide drive to deliver customer service excellence.Key Responsibilities:Answer enquiries and...