Housing Needs Officer

4 weeks ago


Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

RSR is a specialist recruitment agency for public safety and housing professionals. We assist employers in finding the right talent for their teams. Our client, based in Birmingham, is seeking a Housing Needs Officer to join their team on a temporary basis.

Main Responsibilities:
  • Provide high-quality housing advice and support services to customers, ensuring their needs are met and expectations managed.
  • Ensure all procedures and policies are adhered to, and working instructions for the Housing Options Service comply with local authority policies and procedures.
  • Act as an initial escalation point for resolving unusual situations, providing advice and guidance to Assistant Housing Needs Officers.
  • Answer customer enquiries, face-to-face, in writing, or by telephone, to resolve problems raised.
  • Support managers, including at meetings, through diary management, minute-taking, or note-taking as requested.
  • Interview and/or visit customers, assisting with the completion of lettings, referrals, and applications.

This is a full-time, temporary role, initially for 3 months, offering a rate of pay of £12.00 per hour. The successful candidate will be required to work on a rota basis, with shifts from 8am-4pm or 1pm-9pm, including weekends and bank holidays.



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