Home Ownership Administrator Role in Social Housing

2 days ago


Birmingham, Birmingham, United Kingdom Platform Housing Group Full time

Platform Housing Group is one of the largest housing associations in the Midlands, and we are seeking an experienced Home Ownership Administrator to join our team.

The successful candidate will process sale applications from initial enquiry to final recommendation, working closely with Solicitors, Legal Services, and other departments. They will also be responsible for registering Right to Buy/Acquire applications, checking them for completeness and accuracy, and ensuring compliance with relevant legislation.

This role requires excellent organisational skills, a first-class ability to meet deadlines, and experience of working in the Housing industry, preferably in a Sales, Home Ownership, or customer-focussed role. Knowledge of up-to-date housing legislation would be an advantage.

As a key member of our Home Ownership team, you will deal with customer enquiries via letter, email, phone, and webchat in a prompt and professional manner, always striving to satisfy their reasons for contact at first stage before referring.

We offer a competitive salary of £32,000 - £40,000 per annum, depending on experience, plus a range of benefits, including:

  • Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
  • Family-friendly policies, including generous maternity, paternity, shared parental, and adoption leave, as well as three days paid Urgent Domestic Leave
  • Medicash membership, offering access to an employee assistance programme, discounted gym membership, and exclusive discounts
  • A Health Cash Plan worth up to £1700 per year, providing cashback for dental, optical, physio, and complementary therapies
  • A pension scheme with employee contributions of up to 6% and Platform contributing up to 12%
  • Learning and development opportunities
  • Salary sacrifice electric vehicle scheme and cycle-to-work scheme
  • An employee reward and recognition scheme with a wellbeing hub and discounts from a wide range of retailers

You will need a driving licence and the use of your own vehicle for travel to group offices and scheme visits. This role requires a basic DBS check.



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