Neighbourhood Officer

1 month ago


Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

We are seeking a skilled Neighbourhood Officer to join our Housing Management team at Birmingham City Council. As a key member of our team, you will play a vital role in providing a customer-focused and consistent Housing Management service.

Key Responsibilities

  • Assist the housing officer in providing a responsive tenancy management service, including carrying out visits, surveys, and inspections.
  • Respond to public liability claims, complaints, and enquiries, and provide reports to the housing officer using relevant case management systems.
  • Deliver a proactive approach to tenancy management, including recognising and reporting potential housing fraud and acting on outcomes and actions recommended by Birmingham Audit.
  • Deploy to the street scene visiting role, working in neighbourhoods and engaging with tenants and citizens to improve and maintain clean and green neighbourhoods.

Requirements

  • Up-to-date knowledge and understanding of housing landlord and tenant policy and procedures.
  • Good case management, planning, and organising skills.
  • Ability to undertake risk assessments and implement/monitor safe working practices.
  • Understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery.

What We Offer

This is a full-time, temporary role based in Birmingham, with a six-month contract that may be open to extension. The role is a Grade 3 position, with a rate of £12 for the first 13 weeks before increasing to £13.20 per hour (PAYE).

How to Apply

If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.



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