Neighbourhood Officer
1 month ago
About the Role
We are seeking a skilled Neighbourhood Officer to join our Housing Management team at Birmingham City Council. As a key member of our team, you will play a vital role in providing a customer-focused and consistent Housing Management service.
Key Responsibilities
- Assist the housing officer in providing a responsive tenancy management service, including carrying out visits, surveys, and inspections.
- Respond to public liability claims, complaints, and enquiries, and provide reports to the housing officer using relevant case management systems.
- Deliver a proactive approach to tenancy management, including recognising and reporting potential housing fraud and acting on outcomes and actions recommended by Birmingham Audit.
- Deploy to the street scene visiting role, working in neighbourhoods and engaging with tenants and citizens to improve and maintain clean and green neighbourhoods.
Requirements
- Up-to-date knowledge and understanding of housing landlord and tenant policy and procedures.
- Good case management, planning, and organising skills.
- Ability to undertake risk assessments and implement/monitor safe working practices.
- Understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery.
What We Offer
This is a full-time, temporary role based in Birmingham, with a six-month contract that may be open to extension. The role is a Grade 3 position, with a rate of £12 for the first 13 weeks before increasing to £13.20 per hour (PAYE).
How to Apply
If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.
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