Neighbourhood Community Liaison Officer

1 week ago


Birmingham, Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

We are seeking a skilled Neighbourhood Visiting Officer to join our client based in Birmingham. This is a full-time role on a temporary 3-month contract at £13.20/hour.

Main Responsibilities
  • Manage and maintain accurate case management and administrative records according to required standards and procedures, using appropriate IT systems.
  • Investigate and respond to complaints and enquiries within corporate standards and timescales.
  • Assist the Housing Officer in preparing and presenting reports to internal and external audiences on the performance of activities and make recommendations on a course of action where appropriate.
  • Support the investigation and response to public liability claims, complaints and enquiries, and provide reports to the Housing Officer using relevant case management systems.
  • Conduct surveys, site visits and inspections, collate data and produce and present reports.
  • Undertake programmed and responsive tenancy visits to BCC properties as directed.
  • Deployed to the street scene visiting role, engaging with tenants/citizens to improve and maintain clean and green neighbourhoods.
  • Carry out activities that support enforcement action.
  • Attend meetings with customer groups to help assess ongoing requirements.

This role requires strong communication and organisational skills, with the ability to work independently and as part of a team. If you have experience in a similar role and are looking for a new challenge, please apply.



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