Tenant Liaison Officer

1 week ago


Birmingham, United Kingdom Niyaa People Full time

The chance to work for a well-established property service company in the Birmingham area has become available for a **Tenant Liaison Officer** on a permanent basis working 40 hours per week. This role is offering great career opportunities and a long list of company benefits

**Daily responsibilities of the Tenant Liaison Officer**:

- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- Local community and the Customer Care Department
- To develop effective working relationships with residents, clients, subcontractors and more
- dual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home

**The successful Tenant Liaison Officer will have the following experience**:

- Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience.
- Great customer service experience.
- Be able to drive.
- Previous property maintenance or construction experience would be beneficial.

**The successful Tenant Liaison Officer will receive**:

- Car or car allowance.
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company car
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Housing/ Neighbourhood, Customer Liaison/ Resident Liaison: 1 year (required)

Work Location: In person



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