Tenant Liaison Officer

5 months ago


Birmingham, United Kingdom Hankinson Whittle Programmed Limited Full time

**ABOUT COMPANY**

Hankinson is a dynamic and growing property services company operating nationally from 5 regional offices. With a headcount of over 150, we operate across a large commercial and government-funded client base, delivering cyclical & planned maintenance and refurbishment works. We have an outstanding reputation for service delivery.

**Tenant Liaison Officer**

**Key Roles and Responsibilities**
- You will notify resident of upcoming works and keep them updated on progress.
- You will also be a key link between the site team, client and customers to ensure effective communication of information between all parties.
- You will be tasked with problem solving including managing complaints in line with the client’s complaints procedure.
- You will be required to complete relevant administrative tasks as and when required including collation of feedback from residents.
- Organising Social Value events in line with Hankinson Whittle Social Value Policy
- Assist in the production of appropriate communication literature for tenants in line with Hankinson Whittle Customer Care Process.
- Providing a front line service to the tenants.
- Attending site meetings and updating the team with progress.

**Benefits**

Competitive Pay

A friendly, family and happy company culture

Flat and non-hierarchical corporate structure

Opportunity for career progression

24 days holiday per year, plus bank holidays

Pension scheme

We are an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

Reference ID: SB/March24



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