Customer Liaison Officer

7 months ago

Birmingham, United Kingdom Midland Heart Full time

**The Role**
We have an exciting opportunity for a driven individual to join our In-House Maintenance function as a Customer Liaison Officer. This is a great role for individuals who are passionate about providing excellent customer service and ensuring our Tenant's properties remain places people are proud to call home.

This is a really exciting time to join the team as we set up our new In-House Maintenance Depot on Popes Lane, B69 4PN.

**As a Customer Liaison Officer you will**:

- Provide expert advice and support to Tenants in relation to disrepair works, including Damp & Mould.
- Liaise with customer to resolve no access issues and ensure we are able to enter properties to provide the necessary support and care.
- Work with our tenants to develop action plans to mitigate the risk of disrepair works reoccuring.
- Colleaborate with internal teams and management to monitor progress and provide detailed reports.
- Experience working with customers in a face-to-face setting.
- A proven record of managing and resolving complaints.
- Experience or knowledge of maintenance and repairs, including but not limited to Damp & Mould.

**What's on offer? **We have a whole host of benefits which can be taken advantage of by our employees - access to health benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping with lots of big name brands To find out more, please click here.

**Who are Midland Heart?** We’re a leading and ambitious housing organisation providing people with an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._

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