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Resident Liaison Officer

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Birmingham, United Kingdom Wates Full time

**We have an opportunity for a Resident Liaison Officer** to join our Wates team within our Planned Maintenance division. You will be working out of our Birmingham office on one of our social housing contracts, delivering support to our residents.

**Key Accountabilities will include**:

- Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
- Ensure a consistent approach to customer care is adopted,
- Manage the Tenant’s Complaints procedures as a point of escalation.
- Maintain and update the on-site Database to reflect on-going works.

**You must have a full UK driving licence with access to a vehicle.**

**You will be** an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

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