RSC Support Engineer

4 weeks ago

Woking, Surrey, United Kingdom RSC Full time

Job Title: RSC Support Engineer - IT Infrastructure Specialist

About the Role:

We are seeking a highly skilled IT Support Engineer to join our Restaurant Support Centre team. As an IT Support Engineer, you will be responsible for maintaining and enhancing our IT infrastructure, ensuring operational excellence across our network.

Key Responsibilities:

  • Account and Email Management: Efficiently set up and manage accounts using GEM/Active Directory (AD). Configure and oversee distribution lists and email accounts through Office 365/AD.
  • IT Equipment and Software: Order and manage IT equipment, including handling purchasing paperwork and configuration. Maintain IT equipment, escalate hardware issues to external support and decommission expired hardware.
  • Operational Support: Provide dedicated clinic support within specified hours, assist in desk management, set up and manage desk and conference phones, and ensure connectivity and maintenance of network cabling to desks.
  • Reporting: Regularly update Key Performance Indicator (KPI) reports and generate monthly/periodical statistical reports.

Requirements:

  • Proven track record in IT support, system administration, or a similar role.
  • Familiarity with AD, Office 365 and experience using TFS.
  • Strong capability in managing IT equipment lifecycle, from procurement to decommissioning.
  • Skilled in software license management and installation.
  • Experience in providing both in-person and remote support to end-users.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication and teamwork skills.
  • Availability to provide clinic support during early hours and adaptability to meet changing operational needs.

About You:

  • Strong interpersonal, written, and oral communication skills.
  • Able to conduct research into infrastructure and networking issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritise tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to work unsupervised.

What We Offer:

  • Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey.
  • Generous pension with up to 11% company contribution.
  • 'Fri-Yay' time – finish up at 1pm every Friday, all year round.
  • Live Well Days - 5 days per year to disconnect from our day-to-day.
  • You can buy or sell up to 5 extra days of your core annual leave allowance each year.
  • After 5 years' service, annual holiday allowance increases to 30 days.
  • Bonus – We work hard and do our best work to succeed together.
  • Wellness– We want you to be your best self, so you'll have access to lots of wellbeing initiatives and programmes.
  • Private healthcare, including access to Digital GP, with the option to increase to include family cover.

Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.

  • Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
  • Study Support may be available for job-related qualifications.
  • Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
  • Colleague Discount – If you love KFC as much as we do, you'll received a 25% discount.

Our Commitment to You:

We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation.

We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community.

To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you when you apply.

  • Construction Project Coordinator

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled Construction Project Coordinator to join our team at RSC. As a key member of our Construction team, you will be responsible for coordinating the remodel and new store opening programme across our estate, in both our company-owned and franchised restaurants.Key ResponsibilitiesManage the administration of the...

  • RSC Support Engineer

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a dedicated RSC Support Engineer to join our Restaurant Support Centre team. This role is essential in maintaining and enhancing our IT infrastructure, ensuring operational excellence across our network.Key ResponsibilitiesAccount and Email Management: Efficiently set up and manage accounts using GEM/Active Directory (AD)....

  • Tech Hub Support Specialist

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    Role OverviewAs a Tech Hub Support Specialist at RSC, you will be responsible for providing world-class support, development, and customer service to our 900+ stores across the UK and ROI. This is an entry-level position suitable for someone excited to work and grow their career within the technology and digital industry and has a real passion for RSC.Key...

  • Support Engineer

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    Job Title: RSC Support EngineerWe are seeking a highly skilled RSC Support Engineer to join our Restaurant Support Centre team. As a key member of our IT infrastructure team, you will be responsible for maintaining and enhancing our network and system administration.Key Responsibilities:Account and Email Management: Set up and manage accounts using...

  • Tech Hub Support Specialist

    3 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled and motivated Third Line Support Analyst/Developer to join our Technology department at RSC. In this exciting opportunity, you will be responsible for providing world-class support, development, and customer service to our 900+ KFC stores across the UK and ROI.Job SummaryThe successful candidate will work closely...

  • Senior Communications and Reputation Manager

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleAs a Senior Communications and Reputation Manager at RSC, you will be responsible for developing and executing a comprehensive communications strategy that builds and strengthens our reputation as a modern, responsible brand. This will involve working closely with the wider Corporate Affairs & Sustainability team to execute an impactful...

  • Senior Communications Manager

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled and experienced Senior PR and Communications Manager to join our team at RSC. As a key member of our Corporate Affairs & Sustainability team, you will be responsible for executing an impactful communications strategy that builds and strengthens our reputation as a modern, responsible brand.Key...

  • Technical Architect Lead

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    Job DescriptionWe are seeking a highly skilled Technical Architect Lead to join our team at RSC. As a key member of our architecture team, you will be responsible for creating and implementing the company's technology strategy, ensuring alignment with business objectives and long-term goals.Key Responsibilities:Provide leadership to a team of technical...

  • Strategic Finance Director for Growth

    3 days ago

    Woking, Surrey, United Kingdom RSC Full time

    **Job Description:****Role Summary:**We are seeking a highly experienced and strategic Finance Director to join our team at RSC, responsible for overseeing the company's finances, developing financial strategies, and leading the finance function.**Key Responsibilities:Financial Planning and Analysis: Develop and implement financial plans, forecasts, and...

  • Cloud Architect Leader for Technology Solutions

    1 week ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleAs a Cloud Architect Leader, you will be responsible for driving the technology strategy across various departments at RSC.The ideal candidate will have 8+ years of experience as a Technical Architect or Engineering lead and excellent leadership skills to motivate and inspire a team.Key ResponsibilitiesLeadership - Provide guidance to a team of...

  • Technical Leadership Role

    3 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Leadership Role to join our team at RSC. As a Senior Architect, you will play a key part in shaping the company's technical strategy and direction.Key ResponsibilitiesProvide technical leadership and guidance to a team of engineers and architects.Develop and maintain technical standards...

  • Senior Sustainability Delivery Manager

    3 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    Sustainability Leadership at RSCAt RSC, we're committed to making a positive impact on the environment. As a key member of our team, you'll play a critical role in driving our sustainability initiatives forward. We're looking for a talented Senior Sustainability Delivery Manager to join our team and help us achieve our ambitious goals.About the RoleThis is...

  • Senior Sustainability Delivery Manager

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Sustainability Delivery Manager to join our team at RSC. As a key member of our Corporate Affairs and Sustainability Team, you will play a critical role in championing our commitment to sustainability and ESG matters.Key ResponsibilitiesProactively lead and manage programs on waste reduction,...

  • Senior Sustainability Delivery Manager

    2 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About UsWelcome to RSC, a leading business with a passion for sustainability and a commitment to making a positive impact. We're a team of dedicated professionals working together to achieve our goals and drive success.Our MissionWe're on a mission to reduce our carbon emissions, deliver on our packaging commitments, and reduce our waste across the whole of...

  • Technical Leadership Role

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    Technical Leadership RoleWe are seeking a highly skilled Technical Leadership Role to join our team at RSC. As a Technical Leadership Role, you will be responsible for leading our technical team and driving the development of our company's architectural systems.Key Responsibilities:Lead the technical team and drive the development of our company's...

  • Senior Sustainability Delivery Manager

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled and experienced Sustainability Delivery Manager to join our team at RSC. As a key member of our Corporate Affairs and Sustainability Team, you will play a critical role in driving our sustainability agenda and ensuring that our business practices are aligned with our values.Key ResponsibilitiesLead and manage...

  • Tech New Restaurant Opening Deployment Specialist

    2 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly skilled Tech New Restaurant Opening Deployment Specialist to join our team at the Restaurant Support Centre (RSC) in Woking. As a key member of our Tech team, you will be responsible for ensuring the smooth operation of technology standards and set-ups in all new restaurant openings across the UK and Ireland.Key...

  • Meetings and Events Coordinator

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Meetings and Events Coordinator to join our team at RSC. As a key member of our Executive Support team, you will be responsible for planning and executing internal events from start to finish, ensuring seamless execution and exceeding expectations.Key ResponsibilitiesPlan and coordinate...

  • Meetings and Events Coordinator

    4 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Meetings and Events Coordinator to join our team at RSC. As a Meetings and Events Coordinator, you will be responsible for planning and executing internal events from start to finish, including choosing venues, organizing formats, and evaluating success.Key ResponsibilitiesPlan and...

  • Tech New Restaurant Opening Coordinator

    3 weeks ago

    Woking, Surrey, United Kingdom RSC Full time

    About the RoleWe are seeking an exceptional Restaurant Support Technology Expert to join our team. As a key member of our RSC, you will play a vital role in ensuring the successful opening of new restaurants across the UK and Ireland.Key ResponsibilitiesSupport the NRO Technology Manager in maintaining tech standards across new restaurants, Image...