Support Engineer

4 weeks ago

Woking, Surrey, United Kingdom RSC Full time
Job Title: RSC Support Engineer

We are seeking a highly skilled RSC Support Engineer to join our Restaurant Support Centre team. As a key member of our IT infrastructure team, you will be responsible for maintaining and enhancing our network and system administration.

Key Responsibilities:

  • Account and Email Management: Set up and manage accounts using GEM/Active Directory (AD), configure and oversee distribution lists and email accounts through Office 365/AD.
  • IT Equipment and Software: Order and manage IT equipment, handle purchasing paperwork and configuration, maintain IT equipment, and decommission expired hardware.
  • Operational Support: Provide dedicated clinic support, assist in desk management, set up and manage desk and conference phones, and ensure connectivity and maintenance of network cabling to desks.
  • Reporting: Regularly update Key Performance Indicator (KPI) reports and generate monthly/periodical statistical reports.

Requirements:

  • Proven track record in IT support, system administration, or a similar role.
  • Familiarity with AD, Office 365, and experience using TFS.
  • Strong capability in managing IT equipment lifecycle, from procurement to decommissioning.
  • Skilled in software license management and installation.
  • Experience in providing both in-person and remote support to end-users.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication and teamwork skills.
  • Availability to provide clinic support during early hours and adaptability to meet changing operational needs.

About You:

  • Strong interpersonal, written, and oral communication skills.
  • Able to conduct research into infrastructure and networking issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to work unsupervised.

Benefits:

  • Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey.
  • Generous pension with up to 11% company contribution.
  • 'Fri-Yay' time – finish up at 1pm every Friday, all year round.
  • Live Well Days - 5 days per year to disconnect from our day-to-day.
  • You can buy or sell up to 5 extra days of your core annual leave allowance each year.
  • After 5 years' service, annual holiday allowance increases to 30 days.
  • Bonus – We work hard and do our best work to succeed together.
  • Wellness– We want you to be your best self, so you'll have access to lots of wellbeing initiatives and programmes.
  • Private healthcare, including access to Digital GP, with the option to increase to include family cover.

Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.

  • Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
  • Study Support may be available for job-related qualifications.
  • Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
  • Colleague Discount – If you love KFC as much as we do, you'll receive a 25% discount.

Our Commitment to You:

We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation.

We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community.

To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you when you apply.

Ready to apply?

If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

Don't tick all the boxes? Don't worry. If you don't match all the criteria for the role and still think you'd be a great fit, we'd love to hear from you.

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