Guest Services Team Leader
1 month ago
We are seeking a highly motivated and experienced Guest Services Team Leader to join our team at Portico. As a key member of our operations team, you will be responsible for overseeing the ticketing system, supervising a team of Welcome Hosts, and ensuring exceptional customer service is delivered to our guests.
Key Responsibilities:- Oversee the ticketing system and ensure seamless operations
- Supervise and motivate a team of Welcome Hosts to deliver outstanding customer service
- Develop and maintain excellent working relationships with service lines to ensure a seamless guest experience
- Work closely with the Guest Services Manager to achieve operational goals and objectives
- Proven experience in supervising the delivery of outstanding service in a busy public space or fast-paced venue environment
- Strong communication and organisational skills
- Knowledge of using ticketing systems is highly desirable
- Holiday allowance and enhanced annual leave
- Pension
- Life insurance
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour private helpline for employees
- Access to our discounts and benefits platform
- Award-winning Training Academy
- Eyecare scheme
At Portico, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.
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Guest Services Ambassador
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