Pension Administration Communications Lead

4 weeks ago

Manchester, United Kingdom The FISER Group Full time
About the Role

We are seeking a skilled Communications Team Manager to join our Pensions Administration team in Manchester.

The successful candidate will be responsible for monitoring training and development plans, contributing to the Pension Administration Communication Leadership team.

Key Responsibilities:

  • Conduct research and reports to ensure customers' needs are understood and met.
  • Understand the key requirements of the members and help to resolve and correct any issues or pinch points during the customer experience.
  • Arrange and conduct customer service training to colleagues across the pensions administration team to ensure service level agreements are met.
  • Maintain a good working knowledge of Local Government Pension Schemes and framework/legislation around this.

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and experienced team, contributing to the success of our Pensions Administration business.

We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and expertise.

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