Leisure Operations Manager

3 weeks ago


Lewes, East Sussex, United Kingdom Wave Leisure Trust Limited Full time

Wave Leisure Trust Limited is seeking an exceptional individual to lead its leisure centre team, delivering exceptional customer care and service.

Salary: £38,000 - £45,000 per annum.

Job Description:

Key Responsibilities
  • Staffing and Staff Management: Supervise and manage a team of staff to ensure high levels of customer satisfaction and service delivery.
  • Programming: Develop and implement programming to meet customer needs and drive business growth.
  • Performance: Monitor and improve performance to meet targets and exceed customer expectations.
Required Skills and Qualifications
  • Essential: A passion for providing exceptional customer service, driven and enthusiastic approach, pro-active attitude, and team player skills.
  • Able to supervise staff, leading teams to deliver high results, meet targets, and respond to changing priorities.
  • Previous experience of work in a customer-focused service delivery environment, cash handling/reconciliation, and financial systems experience.
  • National Pool Lifeguard Qualification (NPLQ), Current First Aid Certificate, and Coaching qualification in one or more sports.
Benefits
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to make a real difference in the lives of customers.


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