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Front of House Operations Manager
2 months ago
Job Summary:
We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne Health Club. As a Front of House Manager, you will be responsible for leading and motivating the front of house team to provide exceptional customer service, ensuring that all members and guests receive a warm and welcoming experience.
Key Responsibilities:
- Lead, train, and motivate the front of house team to provide outstanding customer service.
- Perform Duty Manager duties, including being a key holder and having responsibility for unlocking/locking the building.
- Manage staff schedules, ensuring adequate coverage at all times.
- Conduct regular performance reviews and provide ongoing coaching and support to team members.
- Ensure that all members and guests are greeted warmly and assisted promptly.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Create a welcoming environment and ensure the front of house area is always clean and organised.
- Oversee the daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Organise and participate in member events and activities to foster a sense of community.
- Assist with budgeting and financial planning for the front of house operations.
- Promote club programs, services, and events to members and guests.
Requirements:
- Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organisational and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays.
Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.
We offer competitive compensation, opportunities for professional development, and a supportive team culture.
