Front of House Operations Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Bannatyne Health Club Full time
Job Title: Front of House Manager

Location: Brindley Place

Job Type: Full-time

Hours: 40 hours per week

Rate of Pay: £12.30 per hour

About the Role

We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne Health Club. As a Front of House Manager, you will be responsible for leading and motivating the front of house team to provide outstanding customer service. You will be the first point of contact for members and guests, ensuring a warm and welcoming environment.

Key Responsibilities
  • Lead, train and motivate the front of house team to provide exceptional customer service
  • Perform Duty Manager duties, including being a key holder and having responsibility for unlocking/locking the building
  • Manage staff schedules, ensuring adequate coverage at all times
  • Conduct regular performance reviews and provide ongoing coaching and support to team members
  • Handle customer inquiries, concerns, and complaints efficiently and professionally
  • Create a welcoming environment and ensure the front of house area is always clean and organised
  • Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records
  • Monitor and manage front of house supplies and inventory with revenue targets
  • Ensure compliance with health and safety regulations and company policies
  • Develop and implement strategies to enhance member engagement and satisfaction
  • Organise and participate in member events and activities to foster a sense of community
  • Assist with budgeting and financial planning for the front of house operations
  • Promote club programs, services, and events to members and guests
Requirements

We are looking for a candidate with previous experience in a supervisory or managerial role within a customer service or hospitality environment. You will need to have strong leadership and team management abilities, excellent communication and interpersonal skills, and exceptional customer service skills. You will also need to have good organisational and multitasking abilities, the ability to establish rapport, build trust and demonstrate credibility, and basic financial acumen and experience with budgeting and reporting.

What We Offer

We offer competitive compensation, opportunities for professional development, and a supportive team culture. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We are committed to creating a positive and inclusive work environment where our team members can thrive. If you are passionate about customer service and eager to make a difference, we encourage you to apply today and become a valued member of the Bannatyne family.

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