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Customer Service Manager
1 month ago
We are seeking a Customer Service professional to provide first-line support to clients and engineers in a hybrid role. Based in Polegate, this position involves scheduling jobs, organising accommodation for field engineers, and keeping customers informed on project progression.
Key Responsibilities- Provide first-class customer service, information, and updates to internal departments and managers.
- Schedule breakdowns, pre-planned services, decommissions, and installations accurately.
- Regularly check job progression to ensure service level agreements are met.
- Offer phone support to engineers in the field and schedule their work effectively.
- Making travel arrangements and hotel bookings for engineers as needed.
This is a fantastic opportunity for a highly organised and committed individual to manage projects and account handle multiple tasks simultaneously.
Requirements- Multitasking and time management skills.
- Excellent communication and interpersonal skills.
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.