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Customer Service Manager

1 month ago


Polegate, East Sussex, United Kingdom First Recruitment Services Full time

We are seeking a Customer Service professional to provide first-line support to clients and engineers in a hybrid role. Based in Polegate, this position involves scheduling jobs, organising accommodation for field engineers, and keeping customers informed on project progression.

Key Responsibilities
  • Provide first-class customer service, information, and updates to internal departments and managers.
  • Schedule breakdowns, pre-planned services, decommissions, and installations accurately.
  • Regularly check job progression to ensure service level agreements are met.
  • Offer phone support to engineers in the field and schedule their work effectively.
  • Making travel arrangements and hotel bookings for engineers as needed.

This is a fantastic opportunity for a highly organised and committed individual to manage projects and account handle multiple tasks simultaneously.

Requirements
  • Multitasking and time management skills.
  • Excellent communication and interpersonal skills.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.