Aftercare Customer Support Specialist

2 days ago


Polegate, East Sussex, United Kingdom Posturite Full time

About Us:

Posturite is the UK's largest ergonomics and workplace adjustments company, dedicated to creating happier, healthier, more active workspaces for our clients. With a strong focus on science-backed technology and education, our mission is to change the way people feel at work for the better.

We support many of the world's leading organisations, and our commitment to excellence has earned us recognition as Business Charity Award winners for 2024. Our Aftercare Team works collaboratively to deliver exceptional aftercare services and ensure the highest level of customer satisfaction.

Job Description:

As an Aftercare Service Advisor, you will play a key role in managing an efficient team, working seamlessly to deliver outstanding customer experiences. You will be responsible for utilising science-backed technology and education to drive improvements in workplace adjustments and ergonomics.

Key Responsibilities:

  1. Manage the Aftercare Team to deliver exceptional service quality and high levels of customer satisfaction
  2. Work collaboratively with the Warranties team, Appointment coordinator, and Field Staff Technicians to achieve shared goals
  3. Develop and implement effective strategies to improve customer experiences and increase customer satisfaction

Requirements:

  • Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and clients
  • Excellent problem-solving skills, with a proactive approach to addressing challenges and finding solutions
  • A strong understanding of ergonomics and workplace adjustments, with experience in delivering excellent customer experiences

What We Offer:

  • A competitive salary of £45,000 - £60,000 per annum, depending on experience
  • A comprehensive benefits package, including a generous pension scheme and flexible working arrangements
  • Ongoing training and development opportunities to enhance your skills and knowledge


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