Customer Service Team Member
4 weeks ago
About the Role
We are seeking an experienced Customer Service Team Member to join our team in Berwick. In this role, you will deliver exceptional customer service, process orders and enquiries accurately, and provide support to internal and external customers.
Key Responsibilities:
- Answering Customer Queries: Respond promptly and professionally to customer contacts via email, phone, and live chat.
- Account Management: Record customer account information accurately on required systems.
- Order Processing: Process orders with accuracy and in a timely manner.
- Team Collaboration: Liaise with internal departments to ensure customer information is communicated effectively.
- Returns and Credits: Process returns, credits, and replacement orders in line with company policy.
- Enquiry Handling: Respond to enquiries from Account Managers and direct them to relevant departments as needed.
- Relationship Building: Support the Customer Service Team in building strong relationships with customers and staff through regular communication.
- Daily Tasks: Complete daily tasks allocated by your manager and support the team in achieving objectives.
- Policy Compliance: Follow policies and procedures consistently and report any breaches to your team leader.
- Technical Skills: Be highly competent in using Microsoft Office 365.
What We Offer
This full-time role is based at our head office in Berwick, with training required to take place in the same location. Once training is completed, a hybrid working pattern can be discussed to meet business needs.
As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role.
Salary Information: The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.
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