Customer Service Team Member

4 weeks ago


Polegate, East Sussex, United Kingdom Posturite Limited Full time

About the Role

We are seeking an experienced Customer Service Team Member to join our team in Berwick. In this role, you will deliver exceptional customer service, process orders and enquiries accurately, and provide support to internal and external customers.

Key Responsibilities:

  • Answering Customer Queries: Respond promptly and professionally to customer contacts via email, phone, and live chat.
  • Account Management: Record customer account information accurately on required systems.
  • Order Processing: Process orders with accuracy and in a timely manner.
  • Team Collaboration: Liaise with internal departments to ensure customer information is communicated effectively.
  • Returns and Credits: Process returns, credits, and replacement orders in line with company policy.
  • Enquiry Handling: Respond to enquiries from Account Managers and direct them to relevant departments as needed.
  • Relationship Building: Support the Customer Service Team in building strong relationships with customers and staff through regular communication.
  • Daily Tasks: Complete daily tasks allocated by your manager and support the team in achieving objectives.
  • Policy Compliance: Follow policies and procedures consistently and report any breaches to your team leader.
  • Technical Skills: Be highly competent in using Microsoft Office 365.

What We Offer

This full-time role is based at our head office in Berwick, with training required to take place in the same location. Once training is completed, a hybrid working pattern can be discussed to meet business needs.

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role.

Salary Information: The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.



  • Polegate, East Sussex, United Kingdom Asda Stores Ltd Full time

    About the RoleJob Title: Service ColleagueWe're looking for friendly and enthusiastic individuals to join our team as Service Colleagues. As a key member of our store team, you'll work across various departments to ensure the efficient running of our stores.About You: You'll have a natural ability to interact with customers, work collaboratively with your...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Summary:">This role involves providing exceptional customer service and support to our clients, while ensuring the efficient scheduling of reactive breakdowns, decommissions, installs, and other works agreed between us and the client. As a key member of our operations team, you will be responsible for administration tasks across various sectors,...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    At Grafters Recruitment Consultants Ltd, we are seeking a highly skilled Customer Service Coordinator to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.About the RoleThe successful candidate will be responsible for providing first-line support to our...


  • Polegate, East Sussex, United Kingdom HC One Full time

    Hopkins Care Group is currently seeking a highly motivated and organized Part-Time Housekeeping Team Member to join their team. As a Housekeeping Assistant, you will be responsible for maintaining the cleanliness and hygiene of our residential homes.The ideal candidate will have excellent time management and organisational skills, with the ability to work...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Overview">We are seeking a skilled customer service representative to provide exceptional support to our customers. The ideal candidate will be responsible for delivering world-class customer service, ensuring accurate scheduling of reactive breakdowns and administration tasks, and collaborating with a small team.">Key Responsibilities:">">Provide...

  • Care Team Member

    3 days ago


    Polegate, East Sussex, United Kingdom Leaders In Care Recruitment Ltd Full time £23

    Care Team Member wanted for a nursing home in Eastbourne. This rewarding role involves providing outstanding care to residents and building meaningful relationships.Salary: Up to £22.62 per hour. Job Description:- Provide high-quality, person-centred care to residents. - Develop and utilise complex decision-making and collaborative skills. - Support...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Description:This role involves providing exceptional customer support and service to internal departments, stakeholders, and external customers. The successful candidate will be responsible for ensuring accurate and timely scheduling of reactive breakdowns, decommissions, installs, or other works agreed between the company and the customer.The ideal...


  • Polegate, East Sussex, United Kingdom First Recruitment Services Full time

    We are seeking a Customer Service professional to provide first-line support to clients and engineers in a hybrid role. Based in Polegate, this position involves scheduling jobs, organising accommodation for field engineers, and keeping customers informed on project progression.Key ResponsibilitiesProvide first-class customer service, information, and...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    About Grafters Recruitment Consultants Ltd:Grafters Recruitment Consultants Ltd is a leading recruitment agency specializing in providing top talent to various industries. We are currently seeking an experienced Customer Service Operations Coordinator to join our team.The ideal candidate will have excellent communication and problem-solving skills, with the...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    About the Role:We are seeking an experienced Customer Service Administrator to join our team. As a key member of our operations team, you will provide 1st line support, information, and updates to customers, managers, internal departments, and stakeholders.Your primary responsibility will be to ensure correct and accurate scheduling of reactive breakdowns,...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Description">We are looking for a frontline service agent to join our team at Grafters Recruitment Consultants Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring accurate scheduling of reactive breakdowns and administration tasks, and collaborating with a small...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    About the Role:We are seeking a skilled Service Delivery Associate to join our team at Grafters Recruitment Consultants Ltd. As a key member of our operations team, you will be responsible for coordinating service delivery, managing customer relationships, and driving business growth.Salary: £28,000 - £35,000 per annum, dependent on...


  • Polegate, East Sussex, United Kingdom HC-One Full time

    Job DescriptionIn this role, you'll play a vital part in delivering high-quality care to our residents, focusing on their physical, emotional, and social well-being. You'll work collaboratively with our care teams to develop and implement tailored care plans, taking into account individual needs and preferences.A key aspect of this role is recognizing signs...


  • Polegate, East Sussex, United Kingdom Posturite Limited Full time

    About the JobWe are seeking a skilled Administration and Support Specialist to join our team in Berwick, UK.Job Summary:In this role, you will provide exceptional customer service, administer various tasks, and support internal teams to achieve business objectives.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...


  • Polegate, East Sussex, United Kingdom Posturite Full time

    About Us:Posturite is the UK's largest ergonomics and workplace adjustments company, dedicated to creating happier, healthier, more active workspaces for our clients. With a strong focus on science-backed technology and education, our mission is to change the way people feel at work for the better.We support many of the world's leading organisations, and our...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job OverviewGrafters Recruitment Consultants Ltd is seeking an experienced customer service professional to join their team. This role offers a unique opportunity to work in a dynamic environment and provide exceptional support to customers.The ideal candidate will possess excellent communication skills, a proactive approach, and the ability to work...

  • Service Desk Agent

    7 days ago


    Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    About the Role:">We are currently seeking a highly organized and skilled individual to fill the position of Customer Service Despatch Agent. In this capacity, you will be responsible for providing top-notch customer service and support to our clients, while also ensuring the efficient scheduling of repairs, installations, and other services agreed upon by us...


  • Polegate, East Sussex, United Kingdom First Recruitment Services Full time

    First Recruitment Services is seeking an experienced Service Desk Coordinator to join our team. This role involves providing high-quality customer service to clients and engineers, with a focus on project management and coordination.ResponsibilitiesProvide first-class customer service, information, and updates to internal departments and managers.Schedule...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    About the Role">Grafters Recruitment Consultants Ltd is seeking a highly motivated customer service dispatch support specialist to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to our customers.">Main Responsibilities:">">Deliver world-class customer service through effective...


  • Polegate, East Sussex, United Kingdom Vector Recruitment Solutions Ltd Full time

    HGV Class 2 Driver Needed for Drainage ServicesWe are looking for a reliable and skilled HGV Class 2 driver to join our drainage contractor based near Hailsham on a permanent basis. As a valued member of our team, you will operate an HGV Class 2 drainage tanker and provide a range of services including emergency flood response and waste management.The ideal...