Service Desk Agent

7 days ago

Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time
About the Role:
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We are currently seeking a highly organized and skilled individual to fill the position of Customer Service Despatch Agent. In this capacity, you will be responsible for providing top-notch customer service and support to our clients, while also ensuring the efficient scheduling of repairs, installations, and other services agreed upon by us and the client.

Key Tasks:
  • Providing customer service that meets and exceeds expectations.
  • Maintaining accurate records of customer interactions and service delivery.
  • Ensuring timely and effective communication with customers, colleagues, and stakeholders.
  • Coordinating with other teams to resolve customer issues and concerns.
  • Staying up-to-date with company policies and procedures.

If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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