Customer Service Despatch Agent

1 month ago


Polegate, United Kingdom CV-Library Full time

This role reports to the Senior UK Operations Team Leader within the Group Operations Team.
The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience.
The role holder will also be expected to ensure the correct and accurate scheduling of all reactive breakdowns, decommissions, installs or other such works agreed between the company and the customer.
Finally, the role holder will be expected to complete administration tasks for all sectors of the business which will include but not limited to the booking of accommodation and travel for all staff and updating all staff schedules and relevant spreadsheets.
The role holder needs to be a team player with a flexible attitude, as they will form part of a small team within the wider operational team, and during periods of high absence may be required to cover other responsibilities or tasks.
Key Responsibilities: (list key tasks, responsibilities, deliverables etc.)
* Provide excellent Customer Service at all times.
* Accurately input information onto the service management system.
* Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable jobs.
* Regularly check progression of jobs to ensure we achieve service level agreements.
* Provide phone support to engineers in the field.
* Actively work towards Department KPI’s and achieving company goals.
* Comply with the company’s business procedures (ISO).
* Log information in to external customers portals as required.
* Monitor and manage all mailboxes as required.
* Scheduling and allocation of engineer’s work in the most efficient way and ensuring the correct skill levels are used whilst complying with the company’s H&S policies.
* Travel arrangements and hotel accommodation booking, ensuring good practices are maintained regarding costs.
* Raise job numbers for service installs and future planned work and updating the company database.
* Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
* Contact with Engineers to inform them of the allocated work for the following week.
* Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively and issues raised.
Knowledge, Skills & Experience:
* Good interpersonal relationship skills.
* Excellent Customer Service skills with proven experience.
* Computer literature with full Microsoft package skills, database experience preferred.
* Good geographical knowledge.
* Must be a team player and flexible.
* Effectively multi-task and prioritise their workload.
* Proactive and able to “look outside the box” essential.
* Have a high level of accuracy and attention to detail.
* Have a positive 'can-do' attitude.
Hours – Mon – Friday and will be either 08.30am – 5.00pm or 9.00am – 5.30pm
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel


  • Service Desk Agent

    7 days ago


    Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    About the Role:">We are currently seeking a highly organized and skilled individual to fill the position of Customer Service Despatch Agent. In this capacity, you will be responsible for providing top-notch customer service and support to our clients, while also ensuring the efficient scheduling of repairs, installations, and other services agreed upon by us...


  • Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full time

    This role reports to the Senior UK Operations Team Leader within the Group Operations Team. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer...


  • Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full time

    This role reports to the Senior UK Operations Team Leader within the Group Operations Team.The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer...


  • Polegate, United Kingdom HR GO Recruitment Full time

    **Job Title - **Customer Services and Dispatch Agent - **Location - **Polegate plus home based as agreed. - **Salary - **£23,500 - £24,000 p/a - **Hours** - Monday - Friday 09.00am - 5.30pm OR 08.30am - 5.00pm. HRGO Recruitment are looking for a Customer Services and Dispatch Agent. This role reports to the UK Operations Services Manager within the Group...


  • Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Our client is seeking an experienced customer service agent. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder...


  • Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Our client is seeking an experienced customer service agent.The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience.The role holder...


  • Polegate, United Kingdom CV-Library Full time

    Our client is seeking an experienced customer service agent. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Description">We are looking for a frontline service agent to join our team at Grafters Recruitment Consultants Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring accurate scheduling of reactive breakdowns and administration tasks, and collaborating with a small...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Description:">This is an exciting opportunity to join our operations team as a Customer Service Despatch Agent. In this role, you will provide 1st line support, information, and updates to our customers, managers, internal departments, and other relevant stakeholders, while striving to deliver a world-class customer service experience.Main...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job DescriptionWe are looking for an Operations Support Agent to join our team at Grafters Recruitment Consultants Ltd. In this role, you will play a crucial part in delivering exceptional customer experiences by providing timely support, resolving queries efficiently, and maintaining accurate records.If you possess strong problem-solving skills, excellent...


  • Polegate, United Kingdom Golfbase Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This is an excellent opportunity to join a dynamic and growing company that values its...


  • Polegate, United Kingdom HR GO Recruitment Full time

    Job Title - Customer Service Consultant Location - Polegate & Hybrid (home based as agreed)Hours - Monday-Friday 09.00am - 5.30pm OR 08.30am - 5.00pm.Salary: Depending on experience HRGO Recruitment are looking for a professional and dedicated Customer Service Consultant. The role holder will be expected to provide 1st line support, information and updates...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Overview">We are seeking a skilled customer service representative to provide exceptional support to our customers. The ideal candidate will be responsible for delivering world-class customer service, ensuring accurate scheduling of reactive breakdowns and administration tasks, and collaborating with a small team.">Key Responsibilities:">">Provide...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    At Grafters Recruitment Consultants Ltd, we are seeking a highly skilled Customer Service Coordinator to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.About the RoleThe successful candidate will be responsible for providing first-line support to our...


  • Polegate, East Sussex, United Kingdom First Recruitment Services Full time

    We are seeking a Customer Service professional to provide first-line support to clients and engineers in a hybrid role. Based in Polegate, this position involves scheduling jobs, organising accommodation for field engineers, and keeping customers informed on project progression.Key ResponsibilitiesProvide first-class customer service, information, and...


  • Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Job Description:This role involves providing exceptional customer support and service to internal departments, stakeholders, and external customers. The successful candidate will be responsible for ensuring accurate and timely scheduling of reactive breakdowns, decommissions, installs, or other works agreed between the company and the customer.The ideal...


  • Polegate, United Kingdom Posturite Limited Full time

    About Posturite LimitedWe're a market-leading ergonomics company dedicated to creating happier, healthier, and more active workspaces at home and in the office. Our expert team is based across the UK and Ireland, providing tailored solutions for employee health and wellbeing.With over 30 years of experience, we've established ourselves as trusted experts in...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...