Customer Service Assistant
6 months ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This is an excellent opportunity to join a dynamic and growing company that values its employees.
**Duties**:
- Provide accurate and timely information regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or concerns in a professional and efficient manner
- Perform data entry tasks to update customer information in the system
- Upsell products or services to customers when appropriate
- Analyse customer feedback to identify areas for improvement in our products or services
- Maintain a high level of product knowledge to effectively assist customers
- Communicate with other departments to ensure customer satisfaction
**Experience**:
- Previous experience in customer service or a related field is preferred
- Fluent in English; other language skills are highly desirable
- Excellent verbal and written communication skills
- Strong data entry skills with attention to detail
- Ability to handle difficult or irate customers with professionalism and empathy
- Familiarity with phone etiquette and proper phone handling techniques
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with the ability to think quickly on your feet
If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.
Note: This is a full-time position located at our office in Polegate.
The desired working hours would be;
36.5 hours a week.
Mon - 10:00 - 18:00
Tue - 11:30 - 18:00
Wed - 10:00 - 18:00
Thu - 11:30 - 18:00
Fri - 11:30 - 18:00
**Salary**: £16,322.00-£21,713.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Customer Service Consultant
2 weeks ago
Polegate, United Kingdom HR GO Recruitment Full timeJob Title - Customer Service Consultant Location - Polegate & Hybrid (home based as agreed)Hours - Monday-Friday 09.00am - 5.30pm OR 08.30am - 5.00pm.Salary: Depending on experience HRGO Recruitment are looking for a professional and dedicated Customer Service Consultant. The role holder will be expected to provide 1st line support, information and updates...
-
Customer Service Representative
1 week ago
Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full timeJob Overview">We are seeking a skilled customer service representative to provide exceptional support to our customers. The ideal candidate will be responsible for delivering world-class customer service, ensuring accurate scheduling of reactive breakdowns and administration tasks, and collaborating with a small team.">Key Responsibilities:">">Provide...
-
Customer Service Coordinator
2 days ago
Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full timeAt Grafters Recruitment Consultants Ltd, we are seeking a highly skilled Customer Service Coordinator to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.About the RoleThe successful candidate will be responsible for providing first-line support to our...
-
Customer Service Manager
2 weeks ago
Polegate, East Sussex, United Kingdom First Recruitment Services Full timeWe are seeking a Customer Service professional to provide first-line support to clients and engineers in a hybrid role. Based in Polegate, this position involves scheduling jobs, organising accommodation for field engineers, and keeping customers informed on project progression.Key ResponsibilitiesProvide first-class customer service, information, and...
-
Customer Service Coordinator
4 weeks ago
Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full timeJob Description:This role involves providing exceptional customer support and service to internal departments, stakeholders, and external customers. The successful candidate will be responsible for ensuring accurate and timely scheduling of reactive breakdowns, decommissions, installs, or other works agreed between the company and the customer.The ideal...
-
Customer Service Ambassador
4 weeks ago
Polegate, United Kingdom Posturite Limited Full timeAbout Posturite LimitedWe're a market-leading ergonomics company dedicated to creating happier, healthier, and more active workspaces at home and in the office. Our expert team is based across the UK and Ireland, providing tailored solutions for employee health and wellbeing.With over 30 years of experience, we've established ourselves as trusted experts in...
-
Customer Service Administrator
6 months ago
Polegate, United Kingdom Posturite Ltd Full timePosturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...
-
Customer Service Administrator
6 months ago
Polegate, United Kingdom Posturite Ltd Full timePosturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...
-
Customer Service Administrator
6 months ago
Polegate, United Kingdom Posturite Ltd Full timePosturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...
-
Customer Service Representative
4 weeks ago
Polegate, East Sussex, United Kingdom Asda Stores Ltd Full timeAbout the RoleJob Title: Service ColleagueWe're looking for friendly and enthusiastic individuals to join our team as Service Colleagues. As a key member of our store team, you'll work across various departments to ensure the efficient running of our stores.About You: You'll have a natural ability to interact with customers, work collaboratively with your...
-
Customer Service Support
2 weeks ago
Polegate, United Kingdom Page Personnel Full timeThis position involves providing excellent customer service support, based in Polegate. The role requires a dedicated individual ready to contribute positively to the Customer Service team. Client Details The employer is a reputable organisation within the manufacturing industry. They hold a significant presence in the market and are renowned for their...
-
Customer Service Operations Coordinator
3 days ago
Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full timeJob Title: Customer Service Operations CoordinatorAbout the RoleWe are seeking a highly skilled and experienced Customer Service Operations Coordinator to join our team at Grafters Recruitment Consultants Ltd. This role will involve providing exceptional customer service, managing service requests, and ensuring timely delivery of services.About the JobThe...
-
Customer Service and Dispatch Agent
7 months ago
Polegate, United Kingdom HR GO Recruitment Full time**Job Title - **Customer Services and Dispatch Agent - **Location - **Polegate plus home based as agreed. - **Salary - **£23,500 - £24,000 p/a - **Hours** - Monday - Friday 09.00am - 5.30pm OR 08.30am - 5.00pm. HRGO Recruitment are looking for a Customer Services and Dispatch Agent. This role reports to the UK Operations Services Manager within the Group...
-
Customer Service Dispatch Agent
4 weeks ago
Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full timeOur client is seeking an experienced customer service agent.The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience.The role holder...
-
Customer Service Dispatch Agent
3 months ago
Polegate, United Kingdom CV-Library Full timeOur client is seeking an experienced customer service agent. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder...
-
Customer Service Dispatch Agent
3 weeks ago
Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full timeOur client is seeking an experienced customer service agent. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder...
-
Customer Service Operations Coordinator
7 days ago
Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full timeJob Summary:">This role involves providing exceptional customer service and support to our clients, while ensuring the efficient scheduling of reactive breakdowns, decommissions, installs, and other works agreed between us and the client. As a key member of our operations team, you will be responsible for administration tasks across various sectors,...
-
Customer Service Despatch Agent
3 weeks ago
Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full timeThis role reports to the Senior UK Operations Team Leader within the Group Operations Team. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer...
-
Customer Service Despatch Agent
1 month ago
Polegate, United Kingdom CV-Library Full timeThis role reports to the Senior UK Operations Team Leader within the Group Operations Team. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer...
-
Customer Service Operations Coordinator
3 days ago
Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full timeAbout Grafters Recruitment Consultants Ltd:Grafters Recruitment Consultants Ltd is a leading recruitment agency specializing in providing top talent to various industries. We are currently seeking an experienced Customer Service Operations Coordinator to join our team.The ideal candidate will have excellent communication and problem-solving skills, with the...