Customer Service Support

2 weeks ago


Polegate, United Kingdom Page Personnel Full time

This position involves providing excellent customer service support, based in Polegate. The role requires a dedicated individual ready to contribute positively to the Customer Service team.

Client Details

The employer is a reputable organisation within the manufacturing industry. They hold a significant presence in the market and are renowned for their commitment to quality and customer satisfaction.

Description

Responsibilities for a Customer Service Support

  • Handle customer inquiries and complaints with a professional and friendly approach.
  • Provide accurate, valid and comprehensive information by using the right methods/tools.
  • Follow up to ensure resolution and customer satisfaction.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Collaborate with the team to reach team goals.
  • Meet personal/customer service team targets and call handling quotas.
  • Take the extra mile to engage customers and maintain a positive customer experience.

Profile

A successful Customer Service Support should have:

  • A strong track record in customer service or support roles.
  • Excellent communication and interpersonal skills.
  • Strong phone contact handling skills and active listening.
  • The ability to adapt/respond to different types of characters.
  • Competence in MS Office and customer service software.

Job Offer

  • An estimated salary range of £24,000.
  • A hybrid working model offering flexibility.
  • A vibrant and supportive company culture.
  • Opportunities for professional development within the manufacturing industry.
  • Generous holiday leave.



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