Customer Service Administrator
6 months ago
Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.
This is a full time permanent position.
We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid working meaning that our staff work both from home and attend the office following an initial training period based at our Head Office in Berwick.
We are looking for an enthusiastic person who is able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.
Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the ability to use multiple systems.
**Duties**:
- Regularly update customers on the progress of their enquiry or order until completion.
- Escalate non-standard customer situations and difficult cases to the Team Leader promptly.
- Ensure all customer account information and order details are accurately recorded on the required systems.
- Liaise with the Purchasing Team to ensure lead-times are communicated to customers and field management.
- Accurately process returns, credits and replacements in line with company policy
- Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
- Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
- Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Deliver the expected daily individual work statistics to the Team Leader and support the customer service team in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
- Complete any other related tasks as directed.
**Job Types**: Full-time, Permanent
**Salary**: £23,400.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
**Experience**:
- Administration: 1 year (required)
Work Location: In person
Reference ID: Trrish CSA
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