Customer Service Administrator

2 weeks ago


Polegate, United Kingdom Posturite Ltd Full time

Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.

This is a full time permanent position.

We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid working meaning that our staff work both from home and attend the office following an initial training period based at our Head Office in Berwick.

We are looking for an enthusiastic person who is able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.

Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the ability to use multiple systems.

**Duties**:

- Regularly update customers on the progress of their enquiry or order until completion.
- Escalate non-standard customer situations and difficult cases to the Team Leader promptly.
- Ensure all customer account information and order details are accurately recorded on the required systems.
- Liaise with the Purchasing Team to ensure lead-times are communicated to customers and field management.
- Accurately process returns, credits and replacements in line with company policy
- Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
- Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
- Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Deliver the expected daily individual work statistics to the Team Leader and support the customer service team in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
- Complete any other related tasks as directed.

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Administration: 1 year (required)

Work Location: In person

Reference ID: Trrish CSA



  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time permanent position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...


  • Polegate, East Sussex, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.This is a full time permanent position.We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time temporary maternity cover position with the possibility of it becoming permanent. We offer a competitive salary and a great place to...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...


  • Polegate, East Sussex, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions.We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...


  • Polegate, United Kingdom HR GO Recruitment Full time

    **Job Title - **Customer Services and Dispatch Agent - **Location - **Polegate plus home based as agreed. - **Salary - **£23,500 - £24,000 p/a - **Hours** - Monday - Friday 09.00am - 5.30pm OR 08.30am - 5.00pm. HRGO Recruitment are looking for a Customer Services and Dispatch Agent. This role reports to the UK Operations Services Manager within the Group...


  • Polegate, United Kingdom Grafters Recruitment Consultants Ltd Full time

    Our client is seeking an experienced customer service agent. The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. The role holder...

  • Administrator

    4 weeks ago


    Polegate, United Kingdom BHT Full time

    **Administrator** We are seeking an Administrator to play a vital role in providing effective and efficient administrative management for our East Sussex Floating Support Service. **Position**: Administrator **Location**: Polegate **Salary**: £20,746 **Hours**: 37 hours per week **Closing Date**: 26th January 2023 at 12 noon **Interview**:2nd or 3rd...


  • Polegate, United Kingdom CavityTech Systems Ltd Full time

    This opportunity is for an office based, Office Administrator who will be a dynamic individual who will possess key attributes to transfer to this role. The role is a customer service focused role, primarily answering the phone and dealing with our customers on a daily basis, Monday to Friday, 9am to 5pm. **Roles and Responsibilities**: - To provide a high...


  • Polegate, United Kingdom Golfbase Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This is an excellent opportunity to join a dynamic and growing company that values its...


  • Polegate, United Kingdom First Recruitment Services Full time

    A talented Customer Service professional is being sought by my client to provide first line support to its clients and engineers. This is a fantastic hybrid opportunity for a highly organised and committed Customer Service person to account manage projects including scheduling jobs, organising accommodation for field engineers and keeping customers up to...


  • Polegate, United Kingdom First Recruitment Services Full time

    A talented Customer Service professional is being sought by my client to provide first line support to its clients and engineers. This is a fantastic hybrid opportunity for a highly organised and committed Customer Service person to account manage projects including scheduling jobs, organising accommodation for field engineers and keeping customers up to...


  • Polegate, United Kingdom Apollo Accident Repair Group Ltd Full time

    Apollo Accident Repair Group Ltd are the largest repair Group on the South Coast and still growing. Our **Polegate **site has an opening for a **Customer Service Advisor**. This is a challenging but highly rewarding role. - Come and see why our staff think we are one of the best employers in the area._ Alongside training, staff welfare is our highest...


  • Polegate, United Kingdom Apollo Accident Repair Group Ltd Full time

    Apollo Accident Repair Group Ltd are the largest repair Group on the South Coast and still growing. Our **Polegate **site has an opening for a **Customer Service Advisor**. This is a challenging but highly rewarding role. - Come and see why our staff think we are one of the best employers in the area._ Alongside training, staff welfare is our highest...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. This is a full time maternity cover position. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head...


  • Polegate, United Kingdom Pricewatch ta Local Fuels Full time

    Retail Customer Service Assistant - Selmeston Service Station Part Time Hours - 20hrs per week Selmeston Service Station is a part of family-run business, you’ll benefit from a great working environment with plenty of opportunities for personal growth and development. Our mission is simple; to provide the best service to our customers, offer great value,...


  • Polegate, United Kingdom HR GO Recruitment Full time

    **JOB TITLE**: Customer Service Agent / Permanent - **SALARY**: £21,0000k - **LOCATION: Polegate**: - **HOURS: Monday to Friday 9am to 5:30pm** You will work closely with your team and other departments to proactively ensure all customers are kept up to date, providing them with a world class customer service experience. **The key responsibilities of...


  • Polegate, United Kingdom Posturite Ltd Full time

    Posturite Ltd are a leading provider of ergonomic solutions in the workplace helping thousands of clients improve the health, happiness and productivity of their employees through a range of solutions. We offer a competitive salary and a great place to work. Whilst this role is primarily based at our Head Office in Berwick (BN26 6SZ) we are operating hybrid...


  • Polegate, United Kingdom Golfbase Full time

    _**What are we looking for?**_ We, at Golfbase, are looking for an enthusiastic, outgoing person with a great work ethic to add to our team of Customer Service agents and Warehouse operatives. A large portion of the role will be performed on the computer and Microsoft Office (e.g. Excel) is often used. Golf & product knowledge is preferred but not required...