Customer Service Coordinator

3 weeks ago


Polegate, East Sussex, United Kingdom Grafters Recruitment Consultants Ltd Full time

At Grafters Recruitment Consultants Ltd, we are seeking a highly skilled Customer Service Coordinator to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.

About the Role

The successful candidate will be responsible for providing first-line support to our customers, responding to their queries, and resolving issues in a timely manner. You will work closely with our Senior UK Operations Team Leader to ensure that all customer requests are met and exceeded.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or in-person
  • Respond to customer inquiries and resolve issues promptly
  • Work collaboratively with the operations team to ensure seamless delivery of services
  • Accurately input information onto our service management system
About the Salary

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition to a generous salary, you will also receive benefits including

  • Annual leave entitlement
  • Sickness pay
  • Life insurance
Requirements

To be successful in this role, you will need to have:

  • A strong customer service background
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in using computer software

We are looking for someone who is a team player, flexible, and willing to go the extra mile to deliver exceptional results. If you are passionate about delivering outstanding customer service and have a keen eye for detail, we would love to hear from you.



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