Customer Service Operations Coordinator
3 weeks ago
Are you an organized and efficient individual with a passion for customer service? We are seeking a skilled Customer Service Operations Coordinator to join our team at Grafters Recruitment Consultants Ltd.
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. As a key member of our team, you will be responsible for providing exceptional customer service, managing schedules, and ensuring the smooth operation of our dispatch system.
Key Responsibilities:
- Provide top-notch customer service through various communication channels
- Accurately input information into our service management system
- Raise quotes and obtain purchase orders from customers as needed
- Regularly check job progress to meet service level agreements
- Offer phone support to engineers in the field
- Contribute to departmental KPIs and company goals
- Comply with business procedures and ISO standards
- Log information into external customer portals
- Monitor and manage mailboxes as required
- Schedule and allocate engineer work efficiently, considering skill levels and H&S policies
- Arrange travel and accommodation bookings, adhering to cost-saving practices
- Raise job numbers for service installs and future planned work, updating our database
- Maintain up-to-date spreadsheets with machine details and changes of address
- Keep engineers informed about allocated work for the next week
- Provide regular feedback to the Team Leader to ensure effective schedule management and issue resolution
Required Skills and Qualifications:
- Excellent interpersonal skills
- Demonstrated customer service expertise
- Proficiency in Microsoft Office, with database experience a plus
- Good geographical knowledge
- Ability to multitask and prioritize workload effectively
- Proactive approach and willingness to think outside the box
- High accuracy and attention to detail
- Positive 'can-do' attitude
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