Guest Relations Ambassador

2 weeks ago


Bridport, Dorset, United Kingdom Platinum Recruitment Consultancy Full time

Role: Guest Relations Receptionist
Location: Bridport
Employer: Luxury Wellness Resort
Salary: up to £29,000 per annum

Platinum Recruitment Consultancy is working in partnership with a high-end wellness resort in Bridport to find a skilled and experienced Guest Relations Receptionist to join their growing Guest Relations Team.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a truly unforgettable experience.
  • Support the Guest Relations Manager in all aspects of the business operation.
  • Lead and assist with guest tours and experiences delivered on site.
  • Liaise with the wider hospitality and operations team to ensure the operational success of the business.
  • Act as a primary point of contact for guests, ensuring their needs are met and exceeded.

Package:

  • Salaries up to £29,000 per annum (depending on experience).
  • Opportunities to achieve a 10% bonus with agreed KPIs.
  • 40 hour working week.
  • Optional health insurance and wellness package.

This is a unique opportunity to work in a dynamic and creative environment where you can use your previous hotel reception or guest relations experience to deliver an unrivalled experience for guests.

About the Role:

This Guest Relations Receptionist role will suit an experienced receptionist or front of house assistant who is ready to take on a wider range of responsibilities and show their passion for hospitality.

What's Involved:

As a Guest Relations Receptionist, you will be responsible for ensuring that guests have an exceptional stay, tending to their needs so they can really relax and enjoy themselves in the beautiful surroundings.

You will be the friendly face of the operation and will be able to undertake reception duties, as well as wider guest relations duties across the resort including check ins/outs and advising guests on which fantastic activities they can do whilst visiting.

This role will allow you to lead a farm or vineyard tour, followed by a wine tasting experience, making it a truly unique opportunity.



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